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2013 Victorian ICT Industry Statistics survey
Survey sample of 327 responding companies is added to by Use of ASX and ABS data to provide a profile of the Victorian ICT industry.  Data on employment, revenues (by Victorian HQ, interstate and overseas) exports, export destinations, industry classification by ABS groups) profitability, innovation and growth, industry outlook.
          Q6. How many persons did the company employ at 31 December 2012?  Include full-time and part-time employees, and all permanent, contract, temporary and casual employees. Q9. What type of occupational skills does the company experience as currently being in short supply in the Victorian ICT industry?                   Q11. What proportion of the company’s total revenue in 2012 was in the following markets? Total = 100%   Q17. What products and services has the company exported in the past two years? Select one or more responses.       Q18. To what regions does the company currently export ICT products and services?             Q19. List the five countries from which your company currently generates the highest export revenue from ICT products and services.Please rank from 1 (highest) to 5 (5th highest) by approximate dollar value of exports. You need only list the country, not the export value.  Q20. List up to five countries that are anticipated to be the company's main export destinations in 2015? Please rank from 1 (highest) to 5 (5th highest) by estimated dollar value of exports. Q23. Please rate each of the following factors on the extent to which it is an enabler of growth or a barrier to growth for the Victorian ICT industry.                
Record Q2. What sector of the ICT industry is the company mainly in? Q3. What is the company's ownership structure? Q4. Where is the company’s headquarters located? Q5. How many years has the company been operating in Victoria? In Victoria (permanent employees) In Victoria (contract, temporary and casual employees) Interstate Overseas Q7. Does the company expect the number of persons employed to change in the next two years? Q8. Is the company able to access the skills needed for its current operations? ICT managers ICT professionals ICT business analysts, systems analysts and programmers Developer programmers Database and systems administrators ICT security specialists ICT network and support professionals (e.g. computer network and systems engineers) Software engineers, testers and app programmers Technicians – ICT, telecommunications and electronics Trades workers – Electrotechnology, electronics and  telecommunications ICT sales ICT trainers Research and development Business management, human resources and other support functions Company not currently experiencing skills as being in short supply Other Q10. What was the company’s total revenue in 2012 ($AU)? Victorian sales Interstate sales Offshore operations Overseas exports Q12. Was the company profitable in 2012? Q13. Did the company’s 2012 profit outcome meet expectations? Q14. How does the company expect its profitability to change in the next two years?  Q15. How does the company expect the profitability of the Victorian ICT industry to change in the next two years? Q16. Does the company export ICT products and services? Computer hardware Other ICT and telecommunications equipment, parts and components Computer software Computer services Internet and web design Internet publishing and broadcasting Information storage and retrieval Hardware and software maintenance Telecommunications services Wholesale and retail trade margins Other South East Asia East Asia South Asia Middle East Eastern Europe and Russia Western Europe Africa North America Central America and Caribbean South America Oceania and Pacific Islands Other Export Destination 1 Export Destination 2 Export Destination 3 Export Destination 4 Export Destination 5 Export Destination 1 Export Destination 2 Export Destination 3 Export Destination 4 Export Destination 5 Q21. In the past 12 months, what has been the main focus of the company’s innovation activities? Q22. What percentage of the company’s gross annual revenue in Victoria is spent on R&D? Domestic economic environment Cost of doing business/input costs Availability of skilled employees Access to finance Cost of R&D Level of Commonwealth R&D tax credit/incentive NBN as a driver of products and services Cloud infrastructure as a driver of products and services Data as a service as a driver of products and services Ease of implementing innovation Ability to collaborate in the ICT industry Commonwealth/State Government regulation Access to Commonwealth/State Government purchasing markets Global economic environment Exchange rates Competition from imports in domestic markets Access to export markets Market intelligence about export opportunities
1 Computer software publishing Privately owned (100% Australian) Regional Victoria 5 to 9 years   2     Stay the same Yes   ICT professionals               ICT sales           $0 to $199,999 100       No No Stay the same Stay the same Never                                                                   Customising/modifying existing products and services 30 Barrier Major Barrier Barrier Barrier Major Barrier Barrier Major Enabler Major Enabler Major Enabler Barrier Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier
2 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years       4 Increase Yes                             Company not currently experiencing skills as being in short supply $200,000 to $499,999 10 10 80   Yes Yes Increase Stay the same Regularly     Computer software                             North America         USA         USA         Developing new products and services 0 Major Enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Major Enabler Major Enabler Enabler Neither a barrier nor an enabler Barrier Major Barrier Enabler Neither a barrier nor an enabler Enabler Enabler Enabler
3 Manufacturing – ICT equipment Privately owned (up to 49% foreign owned) Metropolitan Melbourne 2 to 4 years 3 1   4 Increase Yes               Software engineers, testers and app programmers         Other $200,000 to $499,999     100 No No Increase Stay the same Regularly   Other ICT and telecommunications equipment, parts and components           South East Asia   South Asia         North America         China Singapore USA     China USA Singapore Turkey UK                                        
5 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years 2       Stay the same Yes                               Other $0 to $199,999 80     20 Yes No Increase Stay the same Regularly       Computer services           Other   East Asia     Eastern Europe and Russia Western Europe North America         USA         USA EU Japan     Developing new products and services 10 Barrier Barrier Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Not Applicable Major Barrier Not Applicable Neither a barrier nor an enabler Barrier Enabler Neither a barrier nor an enabler Barrier Barrier Major Barrier Not Applicable Enabler Major Barrier
6 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Regional Victoria 5 to 9 years 1       Stay the same Yes       Developer programmers                       $0 to $199,999 85 15     No No Increase Stay the same Never                                                                   Customising/modifying existing products and services 0 Barrier Major Barrier Neither a barrier nor an enabler Barrier Barrier Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
8 Systems analysis and computer programming Privately owned (100% Australian) Regional Victoria 5 to 9 years 4 2   1 Increase Yes                             Company not currently experiencing skills as being in short supply $200,000 to $499,999 15     85 Yes Yes Stay the same Stay the same Regularly     Computer software Internet and web design                     Western Europe           Germany         Germany         Customising/modifying existing products and services 0 Not Applicable Barrier Enabler Not Applicable Not Applicable Not Applicable Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Not Applicable Neither a barrier nor an enabler Neither a barrier nor an enabler Not Applicable Neither a barrier nor an enabler Major Enabler Not Applicable Not Applicable Not Applicable
10 Computer hardware maintenance and consulting Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 6 6 10 2 Increase Yes                 Technicians – ICT, telecommunications and electronics ICT sales         Other $1,000,000 to $4,999,999 30 50 10 10 Yes No Increase Stay the same Regularly     Computer software       Hardware and software maintenance   South East Asia             North America     Oceania and Pacific Islands New Zealand USA Indonesia Hong Kong   New Zealand UK USA Indonesia Hong Kong Customising/modifying existing products and services 15 Enabler Enabler Barrier Barrier Barrier Major Enabler Enabler Enabler Major Enabler Enabler Major Enabler Enabler Major Enabler Enabler Enabler Barrier Major Enabler Major Enabler
11 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 3       Stay the same Yes                             Company not currently experiencing skills as being in short supply $200,000 to $499,999 40 60     Yes Yes Increase Increase Irregularly                     Other                                             Developing new products and services 10 Enabler Barrier Barrier Barrier Barrier Barrier Enabler Enabler Neither a barrier nor an enabler Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier Barrier Barrier
12 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 15 1     Increase Yes                               Other $1,000,000 to $4,999,999 85 15     No No Increase Increase Never                                                         USA EU Singapore Malaysia China Developing new products and services 5 Neither a barrier nor an enabler Barrier Barrier Major Barrier Major Barrier Major Barrier Enabler Enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
13 Internet and web design consulting Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 25 4   1 Increase Yes       Developer programmers                       $1,000,000 to $4,999,999 75 24   1 Yes Yes Increase Increase Irregularly         Internet and web design         Other South East Asia             North America     Oceania and Pacific Islands Papua New Guinea Solomon Islands USA     Dubai North America       Implementing new or significantly improved operational processes 2 Enabler Barrier Barrier Neither a barrier nor an enabler Barrier Barrier Enabler Enabler Enabler Enabler Enabler Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier
14 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Regional Victoria 5 to 9 years 2 6 2 1 Increase Yes                             Company not currently experiencing skills as being in short supply $200,000 to $499,999 65 30   5 Yes Yes Increase Stay the same Irregularly                     Other   East Asia             Central America and Caribbean               China USA       Implementing new or significantly improved organisational processes/structures 0 Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Major Enabler
15 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 1 5     Increase Yes       Developer programmers                       $0 to $199,999 100       No Yes Increase Increase Regularly                     Other               North America                   USA UK Canada India   Implementing new or significantly improved marketing methods 50 Neither a barrier nor an enabler Barrier Barrier Major Barrier Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler
16 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 38 2     Increase No               Software engineers, testers and app programmers           $5,000,000 to $9,999,999 5 70   25 Yes No Increase Decrease Regularly     Computer software             Other               North America         USA         USA India EU     Developing new products and services 25 Major Barrier Major Barrier Major Barrier Not Applicable Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Major Barrier Barrier Neither a barrier nor an enabler Barrier
17 Computer hardware maintenance and consulting Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 6       Increase Yes             ICT network and support professionals (e.g. computer network and systems engineers)         $1,000,000 to $4,999,999 60 40     Yes No Increase Stay the same Never                                                                   Implementing new or significantly improved marketing methods 4 Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier
19 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 1 1     Increase Yes                                 $500,000 to $999,999 60 35   5 Yes Yes Increase Increase Regularly     Computer software Computer services                           North America         USA         USA New Zealand       Implementing new or significantly improved operational processes 30 Enabler Neither a barrier nor an enabler Enabler Barrier Barrier Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Barrier Enabler Not Applicable Neither a barrier nor an enabler Neither a barrier nor an enabler
20 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Regional Victoria 10 to 19 years 4 1     Increase Yes     ICT business analysts, systems analysts and programmers             Research and development     $500,000 to $999,999 15 2   83 Yes No Increase Stay the same Regularly     Computer software                         Western Europe           Switzerland Germany France     Switzerland Germany Austria France   Developing new products and services 10 Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Not Applicable Neither a barrier nor an enabler Enabler Major Barrier   Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Not Applicable Barrier Major Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler
21 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 5 1     Increase No     ICT business analysts, systems analysts and programmers Developer programmers     Software engineers, testers and app programmers   Research and development     $200,000 to $499,999 90 10     Yes Yes Increase Increase Irregularly                                                         USA         Developing new products and services 20 Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
23 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 3 6     Stay the same Yes                             Company not currently experiencing skills as being in short supply $500,000 to $999,999 100       Yes Yes Increase Decrease Never                                                                   Developing new products and services 50 Barrier Barrier Neither a barrier nor an enabler Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Major Barrier Major Barrier Barrier Neither a barrier nor an enabler Barrier Barrier Barrier
24 Computer software publishing Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 3       Stay the same Yes       Developer programmers           ICT sales           $500,000 to $999,999 50   50 Yes Yes Decrease Increase Regularly     Computer software       Hardware and software maintenance Telecommunications services   South East Asia   South Asia     Western Europe North America         USA UK India Vietnam Austria USA India UK Austria Brazil Customising/modifying existing products and services 75 Enabler Enabler Major Enabler Barrier Neither a barrier nor an enabler Major Enabler Major Enabler Major Enabler Enabler Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier
25 Internet publishing Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 1 1     Stay the same Yes     ICT business analysts, systems analysts and programmers Developer programmers               Research and development     $0 to $199,999 85 15     No No Increase Stay the same Irregularly         Internet and web design Internet publishing and broadcasting                 Western Europe North America         UK USA New Zealand     USA UK South Korea Germany New Zealand Other 8 Enabler Major Enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Enabler Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler
26 Systems analysis and computer programming Privately owned (100% Australian) Interstate 5 to 9 years     2 5 Increase Yes     ICT business analysts, systems analysts and programmers   Software engineers, testers and app programmers ICT sales           $200,000 to $499,999 15 40 45   Yes No Increase Decrease Regularly   Other ICT and telecommunications equipment, parts and components Computer software               South East Asia                   Oceania and Pacific Islands Malaysia Fiji                 Other 0 Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Barrier Major Barrier Major Barrier Major Barrier Barrier Major Barrier Barrier Neither a barrier nor an enabler Major Barrier Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
27 Computer hardware maintenance and consulting Privately owned (100% Australian) Regional Victoria 20 or more years 1       Stay the same Yes                             Company not currently experiencing skills as being in short supply $0 to $199,999 100       No No Increase Decrease Never                                                                   Company not involved in innovation 0 Major Barrier Neither a barrier nor an enabler Not Applicable Not Applicable Not Applicable Not Applicable Barrier Enabler Enabler Not Applicable Not Applicable Not Applicable Not Applicable Barrier Enabler Major Barrier Not Applicable Not Applicable
28 Computer software consulting Privately owned (100% Australian) Regional Victoria 5 to 9 years 2       Stay the same Yes                                 $200,000 to $499,999 40 59   1 Yes No Decrease Stay the same Irregularly     Computer software               South East Asia                       New Zealand Singapore                 Company not involved in innovation 0 Major Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Major Barrier Major Barrier Major Enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
29 Software development and installation (incl. game, app and e-learning resource development) Privately owned (up to 49% foreign owned) Metropolitan Melbourne 5 to 9 years 12 3   1 Increase Yes   ICT professionals ICT business analysts, systems analysts and programmers Database and systems administrators ICT network and support professionals (e.g. computer network and systems engineers) ICT sales           $1,000,000 to $4,999,999 50 40   10 No No Increase Increase Irregularly     Computer software Computer services                           North America         USA         USA UK Canada Thailand   Developing new products and services 20 Barrier Barrier Barrier Major Barrier Barrier Major Enabler Neither a barrier nor an enabler Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Barrier Barrier
30 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 1 3     Increase Yes                             Company not currently experiencing skills as being in short supply $0 to $199,999 100       No Yes Increase Increase Regularly     Computer software               South East Asia       Eastern Europe and Russia Western Europe North America         USA UK Canada Japan Russia USA UK Canada China Japan Developing new products and services 20 Major Enabler Major Enabler Major Enabler Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Major Barrier Major Enabler Enabler
31 Internet and data services (incl. data centre hosting, cloud services) Privately owned (100% Australian) Regional Victoria 5 to 9 years 4   5   Increase Yes                                 $1,000,000 to $4,999,999 80 20     Yes Yes Increase Increase Irregularly                     Other South East Asia     Middle East             Oceania and Pacific Islands Hong Kong Singapore       China Taiwan South Korea     Customising/modifying existing products and services 3 Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Major Enabler Neither a barrier nor an enabler Major Enabler   Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
32 Manufacturing – ICT equipment Privately owned (50-100% foreign owned) Metropolitan Melbourne 10 to 19 years 3 2     Increase Yes                             Company not currently experiencing skills as being in short supply $500,000 to $999,999 41     59 No No Increase Increase Regularly   Other ICT and telecommunications equipment, parts and components                     Western Europe           France UK New Zealand South Africa USA UK Germany France New Zealand South Africa Developing new products and services 8 Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier Enabler Enabler Enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier
34 Internet and data services (incl. data centre hosting, cloud services) Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 3       Stay the same Yes                                 $500,000 to $999,999 100       Yes Yes Stay the same Stay the same Never                                                                   Developing new products and services 10 Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Enabler Enabler Enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
35 Telecommunications services Privately owned (100% Australian) Regional Victoria 20 or more years 2       Stay the same No                   Trades workers – Electrotechnology, electronics and  telecommunications     $1,000,000 to $4,999,999 70 30     Yes Yes Stay the same Decrease Never                                                                   Other 0 Barrier Barrier Major Barrier Enabler Not Applicable Not Applicable Major Barrier Major Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Major Barrier Major Barrier Enabler Not Applicable Not Applicable Not Applicable
36 Systems analysis and computer programming Privately owned (100% Australian) Interstate 5 to 9 years 6 10 60   Increase Yes                             Company not currently experiencing skills as being in short supply More than $10,000,000 20 80     Yes No Stay the same Stay the same Never                                                                   Company not involved in innovation 1 Major Barrier Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Major Barrier Major Barrier Barrier Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
37 Systems analysis and computer programming Privately owned (100% Australian) Regional Victoria 5 to 9 years 1 4     Increase Yes                             Company not currently experiencing skills as being in short supply $0 to $199,999 100       No Yes Increase Increase Never                                                         USA Canada UK New Zealand   Developing new products and services 10 Major Enabler Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Not Applicable
38 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 4 5     Increase Yes                               Other $500,000 to $999,999 40 20   40 Yes Yes Stay the same Stay the same Irregularly                     Other       Middle East       North America         New Zealand Canada USA Turkey India New Zealand USA Canada Turkey France Developing new products and services 10 Major Barrier Major Barrier   Major Barrier Major Barrier Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Major Barrier Major Barrier Barrier Barrier Barrier Barrier Barrier
39 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 2 3   1 Stay the same No           ICT security specialists         ICT trainers         $200,000 to $499,999 100       Yes No Stay the same Stay the same Irregularly       Computer services                           North America         USA         USA         Customising/modifying existing products and services 10 Barrier Barrier Barrier Barrier Barrier Enabler Neither a barrier nor an enabler Enabler Enabler Enabler Enabler Major Enabler Major Enabler Barrier Enabler Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
40 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years 1 1     Decrease Yes                             Company not currently experiencing skills as being in short supply $0 to $199,999         No No Decrease Decrease Never                                                                   Developing new products and services 100 Barrier Major Barrier Enabler Major Barrier Major Barrier Major Barrier Enabler Enabler Enabler Major Barrier Barrier Major Barrier Major Barrier Barrier Barrier Barrier Barrier Barrier
41 Manufacturing – ICT equipment Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 10     Increase Yes                                 $0 to $199,999   100     No No Increase Increase Never                                                         USA UK EU India Asia Developing new products and services 50 Major Barrier     Major Barrier Major Barrier Major Barrier Neither a barrier nor an enabler Barrier Major Enabler Neither a barrier nor an enabler Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable
42 Internet and data services (incl. data centre hosting, cloud services) Privately owned (100% Australian) Regional Victoria 20 or more years 15 3     Increase Yes     ICT business analysts, systems analysts and programmers             Research and development     $1,000,000 to $4,999,999 60 40     Yes Yes Increase Increase Irregularly     Computer software     Information storage and retrieval     South East Asia                                           Customising/modifying existing products and services 30 Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Major Enabler Major Enabler Major Enabler Enabler Enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler  
43 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 60 10 10 50 Stay the same Yes           ICT security specialists ICT network and support professionals (e.g. computer network and systems engineers) ICT sales           $5,000,000 to $9,999,999 70 10 10 10 Yes No Decrease Decrease Regularly       Computer services             South East Asia                       Vietnam China       Vietnam China       Developing new products and services 5 Major Barrier Major Barrier Major Barrier Major Barrier Major Barrier Major Barrier Major Barrier Major Barrier Major Barrier Major Barrier Major Barrier Major Barrier Major Barrier Major Barrier Major Barrier Major Barrier Major Barrier Major Barrier
44 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 4 2     Increase Yes                             Company not currently experiencing skills as being in short supply $500,000 to $999,999 30 60   10 Yes No Increase Increase Irregularly         Internet and web design Internet publishing and broadcasting                 Western Europe North America     Oceania and Pacific Islands New Zealand USA UK     New Zealand USA UK     Customising/modifying existing products and services 70 Barrier Barrier Neither a barrier nor an enabler Barrier Major Barrier Not Applicable   Major Enabler Major Enabler Major Enabler Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Major Barrier Not Applicable Not Applicable
45 Computer software publishing Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 15       Increase No ICT managers ICT professionals ICT business analysts, systems analysts and programmers Developer programmers Database and systems administrators       ICT sales   Research and development Business management, human resources and other support functions $1,000,000 to $4,999,999 50 48   2 No No Increase Stay the same Irregularly     Computer software Computer services                           North America         USA         USA         Customising/modifying existing products and services 12 Major Barrier Major Barrier Major Barrier Major Barrier Major Barrier Barrier Major Enabler Major Enabler Major Enabler Major Enabler Major Enabler Neither a barrier nor an enabler Enabler Barrier Neither a barrier nor an enabler Barrier Enabler Enabler
46 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 3 1   1 Increase Yes                                 $0 to $199,999 100       No Yes Stay the same Increase Irregularly     Computer software Computer services   Information storage and retrieval Hardware and software maintenance Other               North America         Canada         USA Canada Brazil EU China Developing new products and services 100 Barrier Neither a barrier nor an enabler Major Enabler Major Enabler Barrier Major Enabler Enabler Enabler Enabler Major Barrier Enabler Neither a barrier nor an enabler Major Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Major Enabler
47 Internet publishing Privately owned (100% Australian) Regional Victoria 20 or more years 1 1     Stay the same Yes                             Company not currently experiencing skills as being in short supply $0 to $199,999 80 20     Yes Yes Stay the same Stay the same Irregularly                                                                   Developing new products and services 20 Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Barrier Barrier Barrier Barrier Barrier Barrier Barrier
48 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 38 1 1   Increase Yes       Developer programmers             ICT trainers         $5,000,000 to $9,999,999 40 55 3 2 Yes Yes Increase Stay the same Irregularly     Computer software             Other South East Asia     Middle East             Oceania and Pacific Islands New Zealand Egypt Singapore UAE   New Zealand Singapore Middle East Malaysia India Customising/modifying existing products and services 1 Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier
49 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 1 2   1 Stay the same Yes       Developer programmers     Software engineers, testers and app programmers         Other $0 to $199,999 5 10 85   No Yes Stay the same Increase Regularly       Computer services             South East Asia         Western Europe North America         USA UK       USA UK       Other 80 Neither a barrier nor an enabler Barrier Barrier Barrier Neither a barrier nor an enabler Major Enabler Major Enabler Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
50 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 1 1     Increase No       Developer programmers                       $0 to $199,999 85 15     Yes No Increase   Never                                                         USA New Zealand Singapore     Customising/modifying existing products and services                                
51 Manufacturing – ICT equipment Listed on foreign exchange Overseas 20 or more years 6   140 26000 Increase Yes                             Company not currently experiencing skills as being in short supply More than $10,000,000 20 75   5 Yes No Stay the same Decrease Irregularly                                                                                                          
52 Telecommunications services Privately owned (up to 49% foreign owned) Metropolitan Melbourne 20 or more years 5       Increase Yes               Software engineers, testers and app programmers Trades workers – Electrotechnology, electronics and  telecommunications     $200,000 to $499,999 25 75     Yes Yes Increase Stay the same Never                                                         China New Zealand Taiwan Japan   Developing new products and services 7.5 Neither a barrier nor an enabler Barrier Barrier Major Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier Major Barrier Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler
53 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years 2 2     Stay the same Yes   ICT professionals Developer programmers     Software engineers, testers and app programmers ICT sales   Research and development     $0 to $199,999 100       Yes Yes Increase Increase Never                                                         USA         Developing new products and services 30 Major Barrier Major Barrier Barrier Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Barrier Major Barrier Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
54 Manufacturing – ICT equipment Privately owned (50-100% foreign owned) Metropolitan Melbourne Less than 2 years 6       Increase Yes   ICT professionals                           $1,000,000 to $4,999,999 40 60     No No Increase Increase Never                                                                                                          
55 Telecommunications services Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 17 2 3   Increase Yes                             Company not currently experiencing skills as being in short supply $5,000,000 to $9,999,999 25 75     No No Increase Increase Irregularly     Computer software               South East Asia   South Asia               Oceania and Pacific Islands                     Implementing new or significantly improved operational processes Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Major Barrier Not Applicable Not Applicable Major Enabler Major Enabler Enabler Major Barrier Enabler Major Barrier Not Applicable Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
57 Internet publishing Privately owned (up to 49% foreign owned) Metropolitan Melbourne 5 to 9 years 25 5 3 30 Increase Yes     ICT business analysts, systems analysts and programmers Developer programmers     Software engineers, testers and app programmers           More than $10,000,000 4 12 84   No Yes Increase Increase Regularly                     Other           Western Europe North America         USA UK Canada Germany France USA UK Canada Germany France Developing new products and services 15 Neither a barrier nor an enabler Barrier Major Barrier Barrier Neither a barrier nor an enabler Major Enabler Not Applicable Major Enabler Major Enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler
58 Manufacturing – ICT equipment Privately owned (100% Australian) Regional Victoria Less than 2 years 25     1 Increase Yes     ICT business analysts, systems analysts and programmers             Research and development     $5,000,000 to $9,999,999 20 60   20 Yes No Increase Stay the same Regularly Computer hardware Computer software               South East Asia                   Oceania and Pacific Islands Brunei singapore Indonesia Malaysia   China India malaysia singapore Brunei Implementing new or significantly improved operational processes 15 Barrier Barrier Neither a barrier nor an enabler Barrier Major Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Barrier Barrier Barrier Neither a barrier nor an enabler
59 Internet and web design consulting Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 1       Stay the same Yes                             Company not currently experiencing skills as being in short supply $0 to $199,999 100       Yes Yes Stay the same Stay the same Never                                                                   Company not involved in innovation 0 Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
60 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 2 2     Increase Yes                             Company not currently experiencing skills as being in short supply $500,000 to $999,999 100       Yes Yes Increase Stay the same Never                                                         USA UK Canada New Zealand Singapore Developing new products and services 15 Barrier Barrier Neither a barrier nor an enabler Major Barrier Barrier Major Barrier Enabler Major Enabler Major Enabler Enabler Enabler Neither a barrier nor an enabler Major Enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Major Enabler
61 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years   22   2 Increase Yes                               Other $1,000,000 to $4,999,999 5   95 Yes Yes Increase Decrease Regularly     Computer software                         Western Europe North America         USA Canada UK South Africa   USA UK       Customising/modifying existing products and services 70 Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler
62 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 1 2     Increase No               Software engineers, testers and app programmers           $200,000 to $499,999 100       Yes No Increase Increase Never                                                                   Implementing new or significantly improved organisational processes/structures 5 Barrier Barrier Barrier Enabler Not Applicable Not Applicable Enabler Enabler             Not Applicable   Not Applicable Not Applicable
64 Internet and web design consulting Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 1 2     Stay the same Yes               Software engineers, testers and app programmers           $0 to $199,999 80 10   10 Yes No Stay the same Stay the same Regularly     Computer software Internet and web design                 Middle East       North America     Oceania and Pacific Islands USA New Zealand Dubai     USA New Zealand Dubai     Customising/modifying existing products and services 10 Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Enabler Enabler Barrier Not Applicable Not Applicable Not Applicable Barrier Barrier Not Applicable Barrier Not Applicable
65 Manufacturing – ICT equipment Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 1 2     Increase Yes       Developer programmers               Research and development     $0 to $199,999   70   30 Yes No Increase Increase Irregularly   Other ICT and telecommunications equipment, parts and components           South East Asia                       Singapore         Singapore Indonesia Vietnam Thailand Laos Developing new products and services 10 Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Major Barrier
66 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 2 6 1 2 Increase No                   Trades workers – Electrotechnology, electronics and  telecommunications     $500,000 to $999,999 8   90 2 No No Increase Decrease Regularly   Other ICT and telecommunications equipment, parts and components Computer services             South East Asia             North America         Macau USA Philippines     USA macau Germany China   Developing new products and services 68 Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
67 Computer software publishing Privately owned (up to 49% foreign owned) Metropolitan Melbourne 2 to 4 years 1     14 Increase Yes                             Company not currently experiencing skills as being in short supply $200,000 to $499,999 2 3   95 Yes Yes Increase Increase Regularly     Computer software   Internet publishing and broadcasting       South East Asia East Asia South Asia Middle East Eastern Europe and Russia Western Europe Africa North America Central America and Caribbean South America Oceania and Pacific Islands USA Germany UK Canada Spain USA UK India China Germany Implementing new or significantly improved operational processes 100 Barrier Barrier Neither a barrier nor an enabler Major Barrier Barrier Not Applicable Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Enabler Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Enabler
68 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 20 or more years       Stay the same Yes                               Other $0 to $199,999 100       No No Increase Increase Irregularly                     Other South East Asia                       Singapore Hong Kong Fiji     Singapore Hong Kong Fiji     Implementing new or significantly improved organisational processes/structures 100 Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Major Barrier Barrier Barrier Major Barrier Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Major Barrier Barrier Neither a barrier nor an enabler Not Applicable Not Applicable Not Applicable
69 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years       Increase Yes                                 $0 to $199,999         No No Increase Increase Irregularly       Computer services                           North America         USA         USA Brazil Chile Canada   Customising/modifying existing products and services 50 Not Applicable Barrier Not Applicable Barrier Barrier Not Applicable Not Applicable Not Applicable Not Applicable Major Barrier Not Applicable Not Applicable Not Applicable Barrier Not Applicable Not Applicable Barrier Barrier
70 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 1       Increase Yes                             Company not currently experiencing skills as being in short supply $500,000 to $999,999 100       Yes Yes Increase Stay the same Never                                                         USA Canada       Developing new products and services 40 Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Major Barrier Barrier Barrier Neither a barrier nor an enabler Barrier Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
72 Telecommunications services Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 55 9 4   Increase Yes                               Other More than $10,000,000 30 70     Yes No Increase Stay the same Regularly                     Other South East Asia     Middle East       North America                             Developing new products and services Barrier Barrier Barrier Major Barrier Major Barrier Barrier Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier Neither a barrier nor an enabler Barrier Barrier
73 Systems analysis and computer programming Privately owned (100% Australian) Interstate 5 to 9 years 12 2 58 13 Increase Yes   ICT professionals ICT business analysts, systems analysts and programmers                     More than $10,000,000 24 50 26   Yes No Increase Stay the same Irregularly                                                                                                          
74 Internet and web design consulting Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 21 3 1   Increase Yes                             Company not currently experiencing skills as being in short supply $1,000,000 to $4,999,999 80 20     Yes Yes Increase Stay the same Irregularly         Internet and web design           South East Asia             North America         Papua New Guinea USA       UK Singapore Malaysia USA New Zealand Implementing new or significantly improved operational processes 10 Major Barrier Barrier Major Enabler Major Barrier Neither a barrier nor an enabler Major Barrier Enabler Not Applicable Major Enabler Major Enabler Neither a barrier nor an enabler Major Barrier Major Barrier Major Barrier Neither a barrier nor an enabler Barrier Barrier Major Barrier
75 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 62 1     Increase Yes                             Company not currently experiencing skills as being in short supply $5,000,000 to $9,999,999 49 42   9 Yes Yes Increase Increase Regularly     Computer software Computer services             South East Asia             North America     Oceania and Pacific Islands New Zealand Thailand USA     New Zealand Thailand USA     Developing new products and services 33 Enabler Enabler Enabler Neither a barrier nor an enabler Enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Major Enabler Barrier Neither a barrier nor an enabler Barrier Enabler Barrier Enabler Neither a barrier nor an enabler
76 Internet and data services (incl. data centre hosting, cloud services) Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 3 9     Increase Yes                             Company not currently experiencing skills as being in short supply $1,000,000 to $4,999,999 100       Yes Yes Stay the same Stay the same Never                                                                   Developing new products and services 15 Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
77 Computer software publishing Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 80     20 Increase No       Developer programmers     Software engineers, testers and app programmers           More than $10,000,000 5 10   85 Yes Yes Increase Stay the same Regularly     Computer software Computer services             South East Asia East Asia South Asia Middle East Eastern Europe and Russia Western Europe Africa North America Central America and Caribbean South America Oceania and Pacific Islands USA UK Scandinavia Canada South East Asia USA UK Japan France Canada Customising/modifying existing products and services 35 Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Barrier Enabler Not Applicable Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Barrier Barrier Major Barrier Neither a barrier nor an enabler Enabler Enabler
78 Internet and data services (incl. data centre hosting, cloud services) Privately owned (100% Australian) Regional Victoria 20 or more years 50 5     Increase Yes         Database and systems administrators                   More than $10,000,000 40 59   1 Yes No Increase Stay the same Never                                                         New Zealand         Developing new products and services 10 Barrier Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
79 Wholesaling – ICT goods Privately owned (100% Australian) Interstate Less than 2 years 1   15   Increase Yes                             Company not currently experiencing skills as being in short supply $1,000,000 to $4,999,999 20 80     Yes No Increase Increase Never                                                                   Implementing new or significantly improved organisational processes/structures 0 Enabler Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Barrier Barrier Barrier Major Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier
82 Computer hardware maintenance and consulting Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 5 3     Increase Yes             ICT network and support professionals (e.g. computer network and systems engineers)       Other $200,000 to $499,999 70 25 5   Yes Yes Stay the same Stay the same Irregularly       Computer services               East Asia           North America         Japan USA       Japan USA       Implementing new or significantly improved organisational processes/structures 5 Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
83 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Regional Victoria 20 or more years 20 4 2   Increase Yes     ICT business analysts, systems analysts and programmers   Software engineers, testers and app programmers           $1,000,000 to $4,999,999 15 80   5 Yes No Increase Stay the same Irregularly     Computer software               South East Asia               Central America and Caribbean     Bermuda Indonesia                 Developing new products and services 25 Barrier Barrier Barrier Barrier Barrier Enabler Enabler Enabler Enabler Enabler Neither a barrier nor an enabler Barrier Major Barrier Barrier Barrier Major Barrier Barrier Barrier
84 Computer hardware maintenance and consulting Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 10       Increase Yes   ICT professionals                           $1,000,000 to $4,999,999 95 5     Yes No Increase Increase Never                                                                   Developing new products and services 0 Barrier Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Barrier Major Enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Barrier Not Applicable Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
87 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Regional Victoria 20 or more years 11 8 1 1 Increase Yes       Developer programmers                       $1,000,000 to $4,999,999 30 60   10 Yes Yes Stay the same Stay the same Regularly     Computer software Computer services             South East Asia     Middle East   Western Europe       Oceania and Pacific Islands UK Middle East New Zealand Vietnam China UK Middle East New Zealand Vietnam China Customising/modifying existing products and services 15 Neither a barrier nor an enabler Major Barrier Barrier Not Applicable Barrier Not Applicable Enabler Enabler Enabler Barrier   Enabler Not Applicable Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Barrier
88 Computer software publishing Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 5       Increase No                               Other $500,000 to $999,999 75 20   5 No No Increase Increase Regularly     Computer software               South East Asia         Western Europe Africa       Oceania and Pacific Islands Africa UK Fiji Malaysia   Africa UK USA Fiji Malaysia Customising/modifying existing products and services 10 Major Barrier Barrier Major Barrier Major Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier Enabler Barrier Barrier
89 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 22 7     Increase Yes       Developer programmers               Research and development     $1,000,000 to $4,999,999 15 52   33 Yes Yes Increase Stay the same Regularly     Computer software               South East Asia East Asia South Asia Middle East Eastern Europe and Russia Western Europe Africa North America Central America and Caribbean South America Oceania and Pacific Islands USA UK Canada France New Zealand USA UK Canada France New Zealand Implementing new or significantly improved organisational processes/structures 95 Major Barrier Barrier Barrier Not Applicable Barrier Enabler Not Applicable Not Applicable Not Applicable Barrier Barrier Neither a barrier nor an enabler Barrier Barrier Major Barrier Barrier Neither a barrier nor an enabler Barrier
90 Telecommunications services Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 14   6   Stay the same Yes                             Company not currently experiencing skills as being in short supply $1,000,000 to $4,999,999 70 30     Yes No Stay the same Stay the same Never                                                                   Developing new products and services 4 Major Barrier Major Barrier Enabler Barrier Barrier Enabler Major Barrier Enabler   Barrier Enabler Barrier Barrier Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler
92 Internet and data services (incl. data centre hosting, cloud services) Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 30   12   Increase Yes   ICT professionals     ICT security specialists                   $1,000,000 to $4,999,999 75 25     Yes No Increase Increase Never                                                                   Developing new products and services 20 Neither a barrier nor an enabler Barrier Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
94 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 6       Increase Yes     ICT business analysts, systems analysts and programmers                     $1,000,000 to $4,999,999 20 80     Yes Yes Increase Stay the same Never                                                         New Zealand Germany UK     Customising/modifying existing products and services 20 Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Major Barrier Barrier Barrier Neither a barrier nor an enabler Barrier Barrier
95 Manufacturing – ICT equipment Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 10 2     Increase Yes                                 $1,000,000 to $4,999,999 15 65   20 Yes No Stay the same Increase Irregularly                     Other South East Asia East Asia South Asia Middle East Eastern Europe and Russia Western Europe       Oceania and Pacific Islands UK Finland Sweden Singapore Malaysia UK Finland Sweden Singapore Malaysia Implementing new or significantly improved operational processes 40 Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Major Barrier Major Enabler Major Enabler Enabler Not Applicable Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Major Barrier Not Applicable Major Enabler Major Barrier
96 Manufacturing – ICT equipment Listed on foreign exchange Overseas 20 or more years 50 15 150 160000 Increase Yes                                 More than $10,000,000 0.5 0.5 99   Yes No Increase Increase Irregularly   Other ICT and telecommunications equipment, parts and components           South East Asia                                                                                  
97 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 10 2     Increase No ICT managers ICT professionals ICT business analysts, systems analysts and programmers Developer programmers Database and systems administrators Software engineers, testers and app programmers           $1,000,000 to $4,999,999 60 30 10   Yes Yes Stay the same Stay the same Irregularly     Computer software               South East Asia   South Asia               Oceania and Pacific Islands New Zealand Singapore India     New Zealand Singapore India Malaysia Hong kong Customising/modifying existing products and services 20 Barrier Barrier Barrier Neither a barrier nor an enabler Barrier Barrier Enabler Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Major Barrier Neither a barrier nor an enabler Major Barrier Barrier Enabler
98 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 1       Stay the same Yes                         Research and development     $0 to $199,999 50     50 Yes No Increase Increase Regularly                     Other South East Asia East Asia South Asia Middle East Eastern Europe and Russia Western Europe Africa North America Central America and Caribbean South America Oceania and Pacific Islands Mexico Spain Malaysia UK The Netherlands USA UK Hong Kong Spain New Zealand Developing new products and services 50 Major Barrier Major Barrier Barrier Major Barrier Barrier Major Barrier Enabler Enabler Neither a barrier nor an enabler Barrier Major Barrier Barrier Major Barrier Major Barrier Major Barrier Major Barrier Major Barrier Barrier
99 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 4 3 1   Increase Yes                                 $200,000 to $499,999 1 3   96 No No Increase Increase Regularly     Computer software               South East Asia East Asia South Asia Middle East Eastern Europe and Russia Western Europe Africa North America Central America and Caribbean South America Oceania and Pacific Islands USA UK Germany Italy China USA UK China Japan South Korea Developing new products and services 40 Neither a barrier nor an enabler Barrier Barrier Barrier Barrier Enabler Enabler Enabler Barrier Major Enabler Enabler Enabler Neither a barrier nor an enabler Barrier Major Barrier Barrier Enabler Barrier
102 Computer hardware maintenance and consulting Privately owned (100% Australian) Regional Victoria 20 or more years 17 2     Increase No   ICT professionals       ICT network and support professionals (e.g. computer network and systems engineers) Technicians – ICT, telecommunications and electronics         $1,000,000 to $4,999,999 100       Yes Yes Increase Increase Never                                                                   Implementing new or significantly improved organisational processes/structures 1 Enabler Major Barrier Major Enabler Enabler Barrier Neither a barrier nor an enabler Major Barrier Major Enabler Enabler Enabler Major Enabler Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
103 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years   5     Decrease Yes                             Company not currently experiencing skills as being in short supply Other $0 to $199,999 80 20     Yes No Stay the same Decrease Regularly         Internet and web design Internet publishing and broadcasting                 Western Europe           UK                   Customising/modifying existing products and services 10 Barrier Major Barrier Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler
106 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 5       Increase No     ICT business analysts, systems analysts and programmers Developer programmers     Software engineers, testers and app programmers           $500,000 to $999,999 80 20     Yes No Increase Stay the same Irregularly       Computer services             South East Asia             North America     Oceania and Pacific Islands North America         South East Asia North America       Customising/modifying existing products and services 10 Barrier Barrier Major Barrier Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Enabler Enabler Barrier Barrier Barrier Barrier Barrier Neither a barrier nor an enabler Barrier Barrier Barrier
108 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 2       Stay the same Yes                                 $200,000 to $499,999 5     95 Yes Yes Increase Increase Regularly           Internet publishing and broadcasting       South East Asia         Western Europe North America     Oceania and Pacific Islands New Zealand North America UK Germany Singapore New Zealand North America EU UK South Asia Customising/modifying existing products and services 25 Not Applicable Not Applicable Major Enabler Barrier Neither a barrier nor an enabler Major Enabler Major Enabler Major Enabler Major Enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier
110 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 5 1     Stay the same Yes                               Other $200,000 to $499,999 10 60   30 Yes No Increase Stay the same Regularly     Computer software                           Africa North America     Oceania and Pacific Islands New Zealand North America South Africa     North America EU UK South Africa   Customising/modifying existing products and services 15 Barrier Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Major Enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Major Barrier Barrier Enabler Barrier Barrier
111 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 5   4   Stay the same Yes               Software engineers, testers and app programmers   Research and development     $1,000,000 to $4,999,999 50 50     Yes No Stay the same Stay the same Never                                                         EU USA South America South East Asia   Developing new products and services 10 Major Barrier Barrier Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Major Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier
112 Manufacturing – ICT equipment Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 35     7 Stay the same Yes                                 $5,000,000 to $9,999,999 35 40 10 15 Yes No Increase Decrease Regularly   Other ICT and telecommunications equipment, parts and components                               Oceania and Pacific Islands New Zealand         New Zealand USA EU     Implementing new or significantly improved organisational processes/structures 2 Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
113 Computer software consulting Listed on foreign exchange Metropolitan Melbourne 10 to 19 years 20 10 50   Increase Yes   ICT professionals                           More than $10,000,000 20 75 5   Yes No Increase Increase Regularly                 Telecommunications services Other South East Asia   South Asia               Oceania and Pacific Islands New Zealand Singapore China Hong Kong   China Singapore New Zealand     Developing new products and services 5 Barrier Barrier Barrier Barrier Barrier Barrier Major Barrier Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier Barrier Barrier Barrier Barrier
114 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 14     2 Stay the same Yes     ICT business analysts, systems analysts and programmers           ICT trainers   Business management, human resources and other support functions $1,000,000 to $4,999,999 50 40 5 5 Yes Yes Stay the same Decrease Irregularly     Computer software                             North America     Oceania and Pacific Islands New Zealand USA       New Zealand USA       Developing new products and services 25 Barrier Major Barrier Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier Barrier Enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
115 Software development and installation (incl. game, app and e-learning resource development) Privately owned (up to 49% foreign owned) Metropolitan Melbourne 5 to 9 years 28   2 1 Increase Yes   ICT professionals                           $5,000,000 to $9,999,999 5 30   65 No No Increase Increase Regularly Computer hardware Computer software Computer services             South East Asia           Africa   Central America and Caribbean South America Oceania and Pacific Islands Mexico Chile Mozambique Papua New Guinea New Zealand Mexico Chile Mozambique Papua New Guinea New Zealand Developing new products and services 30 Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Major Barrier Barrier Barrier Neither a barrier nor an enabler Enabler Enabler Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Enabler Enabler
116 Internet and web design consulting Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 3       Stay the same Yes       Developer programmers                       $200,000 to $499,999 100       Yes No Stay the same Increase Never                                                         New Zealand         Developing new products and services 50 Neither a barrier nor an enabler Major Barrier Barrier Major Barrier Major Barrier Barrier Enabler Major Enabler Major Enabler Major Enabler Enabler Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
117 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 36 5   42 Increase Yes                             Company not currently experiencing skills as being in short supply More than $10,000,000 10 50 40   Yes No Increase Increase Regularly     Computer software                         Western Europe           UK         UK Singapore Malaysia Japan China Developing new products and services 25 Enabler Neither a barrier nor an enabler Enabler Enabler Enabler Enabler Enabler Major Enabler Major Enabler Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler
118 Telecommunications services Listed on ASX Metropolitan Melbourne 10 to 19 years 1000 200 300   Stay the same Yes                             Company not currently experiencing skills as being in short supply More than $10,000,000 40 60     Yes Yes Increase Increase Irregularly                 Telecommunications services   South East Asia                       Singapore Hong Kong       China         Developing new products and services 10 Enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Enabler Enabler Enabler Major Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
119 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 27 5 6   Increase No       Developer programmers   ICT network and support professionals (e.g. computer network and systems engineers)         $5,000,000 to $9,999,999 60 35 5   Yes No Increase Stay the same Irregularly     Computer software Computer services             South East Asia                       Hong Kong                   Implementing new or significantly improved organisational processes/structures 30 Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Enabler
120 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 16 2 13   Increase No   ICT professionals                           $1,000,000 to $4,999,999 70 30     Yes Yes Increase Increase Irregularly       Computer services             South East Asia                       Singapore         Singapore Hong Kong       Customising/modifying existing products and services 0 Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Not Applicable Not Applicable
121 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 2 1 2 3 Increase No       Developer programmers Database and systems administrators                   $200,000 to $499,999 20 75   5 Yes No Increase Increase Irregularly                     Other       Middle East                 Indonesia         Indonesia Singapore USA     Developing new products and services 90 Barrier Major Barrier Major Barrier Major Barrier Barrier Major Enabler Major Enabler Major Enabler Major Enabler Major Enabler Major Enabler Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler
122 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 14 4     Increase Yes                                 $1,000,000 to $4,999,999 95 4 1   Yes No Increase Decrease Irregularly       Computer services             South East Asia                   Oceania and Pacific Islands New Zealand Hong Kong                 Developing new products and services 20 Barrier Major Barrier Neither a barrier nor an enabler Major Barrier Barrier Barrier Enabler Major Enabler Enabler Barrier Barrier Neither a barrier nor an enabler Barrier Barrier Barrier Barrier Barrier  
123 Manufacturing – ICT equipment Privately owned (50-100% foreign owned) Overseas 10 to 19 years 2   5 500 Increase Yes           ICT security specialists                   More than $10,000,000 1 1 98   Yes Yes Increase Stay the same Regularly                                                                   Developing new products and services 0 Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable
124 Telecommunications services Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years 1 1     Increase Yes   ICT professionals         Software engineers, testers and app programmers           $0 to $199,999         No Yes Increase Increase Irregularly   Other ICT and telecommunications equipment, parts and components                               Oceania and Pacific Islands                     Developing new products and services 90 Major Barrier Neither a barrier nor an enabler Barrier Major Barrier Barrier Major Enabler Neither a barrier nor an enabler Not Applicable Not Applicable Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
126 Wholesaling – ICT goods Privately owned (up to 49% foreign owned) Metropolitan Melbourne 20 or more years 5   2   Stay the same Yes                           Business management, human resources and other support functions $1,000,000 to $4,999,999 25 75     No No Increase Increase Irregularly   Other ICT and telecommunications equipment, parts and components           South East Asia                   Oceania and Pacific Islands Fiji South Korea Malaysia Papua New Guinea Fiji Papua New Guinea Malaysia South Korea New Zealand Developing new products and services 5 Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
127 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years 2       Increase Yes       Developer programmers                       $0 to $199,999 75 25     Yes Yes Increase Increase Never                                                         USA UK New Zealand Canada Singapore Developing new products and services Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Enabler Enabler Enabler Enabler   Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Barrier Barrier
128 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 3       Increase Yes                                 $200,000 to $499,999 30 70     No Yes Increase Increase Never                                                         New Zealand Singapore Malaysia USA Canada Developing new products and services 80 Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Enabler Major Enabler Major Enabler Major Enabler Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Barrier Barrier Major Barrier
129 Internet and web design consulting Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years 1       Stay the same Yes                             Company not currently experiencing skills as being in short supply $0 to $199,999 100       Yes No Stay the same Stay the same Never                                                                   Implementing new or significantly improved operational processes 0 Major Barrier Major Barrier Barrier Barrier Barrier Not Applicable Enabler Enabler Not Applicable Major Enabler Major Enabler Barrier Major Enabler Major Enabler Not Applicable Not Applicable Not Applicable Not Applicable
130 Computer hardware maintenance and consulting Privately owned (50-100% foreign owned) Overseas 10 to 19 years 350 100 800 30000 Increase Yes   ICT professionals     ICT security specialists                   More than $10,000,000 30 70     Yes No Stay the same Decrease Irregularly                     Other South East Asia East Asia South Asia Middle East Eastern Europe and Russia Africa North America   South America                                                                
131 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 6       Increase Yes   ICT professionals ICT business analysts, systems analysts and programmers Developer programmers Database and systems administrators ICT network and support professionals (e.g. computer network and systems engineers) Software engineers, testers and app programmers ICT sales ICT trainers         $500,000 to $999,999 60 35   5 Yes No Stay the same Decrease Irregularly     Computer software                                   Oceania and Pacific Islands New Zealand                   Developing new products and services 50 Barrier Major Barrier Barrier Major Barrier Major Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Major Barrier Major Barrier Barrier Barrier Major Barrier Major Barrier Major Barrier
132 Internet and data services (incl. data centre hosting, cloud services) Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years   3   1 Increase Yes     ICT business analysts, systems analysts and programmers Developer programmers               Research and development     $0 to $199,999 100       No No Increase Stay the same Irregularly                     Other               North America         North America         USA UK Germany UAE France Developing new products and services 1 Barrier   Barrier Major Barrier Barrier Enabler Neither a barrier nor an enabler Major Enabler   Major Barrier Barrier Barrier Major Barrier Barrier Barrier Neither a barrier nor an enabler Major Enabler Barrier
134 Internet and data services (incl. data centre hosting, cloud services) Listed on ASX Overseas 20 or more years 95   700 3500 Stay the same Yes     ICT business analysts, systems analysts and programmers Developer programmers                       More than $10,000,000       Yes Yes Increase Increase Irregularly             Information storage and retrieval     South East Asia         Western Europe North America   South America                         Developing new products and services Not Applicable Major Barrier Barrier Not Applicable Barrier Not Applicable Not Applicable Major Enabler Not Applicable Neither a barrier nor an enabler Neither a barrier nor an enabler Not Applicable Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
137 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 4 3 2 2 Increase Yes       Developer programmers Database and systems administrators                   $0 to $199,999 50 30 20   Yes Yes Increase Increase Regularly         Internet and web design           South East Asia       Eastern Europe and Russia   North America         USA UK New Zealand Germany Singapore USA UK New Zealand Germany Singapore Customising/modifying existing products and services 30 Major Enabler Major Enabler Major Enabler Major Enabler Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Enabler Enabler Enabler Major Enabler Barrier Enabler Enabler Neither a barrier nor an enabler Not Applicable Major Enabler Major Enabler
138 Computer software publishing Privately owned (50-100% foreign owned) Overseas 5 to 9 years 9   3 260 Increase Yes   ICT professionals   Database and systems administrators                   More than $10,000,000 3.5 7 87 2.5 Yes Yes Increase Stay the same Regularly     Computer software Computer services     Hardware and software maintenance   South East Asia East Asia South Asia               Oceania and Pacific Islands Hong Kong Japan Singapore Philippines China China Japan Singapore Hong Kong South Korea Developing new products and services 12 Barrier Barrier Neither a barrier nor an enabler Not Applicable Not Applicable Not Applicable Not Applicable Enabler Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier
140 Systems analysis and computer programming Privately owned (100% Australian) Regional Victoria 20 or more years 2       Stay the same Yes     ICT business analysts, systems analysts and programmers                     $0 to $199,999 90 10     Yes Yes Increase Stay the same Never                                                                   Developing new products and services 5 Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Not Applicable Not Applicable Not Applicable Enabler Neither a barrier nor an enabler Not Applicable Enabler Enabler Neither a barrier nor an enabler Not Applicable Neither a barrier nor an enabler Neither a barrier nor an enabler Not Applicable Not Applicable Not Applicable
141 Computer software publishing Privately owned (50-100% foreign owned) Overseas 10 to 19 years 60 40 200 6000 Increase No           ICT security specialists Software engineers, testers and app programmers           More than $10,000,000       Yes Yes Increase Stay the same Regularly                                                                                                          
142 Wholesaling – ICT goods Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 10 2 2   Increase Yes             ICT network and support professionals (e.g. computer network and systems engineers) Software engineers, testers and app programmers Technicians – ICT, telecommunications and electronics         $5,000,000 to $9,999,999 20 70   10 Yes No Stay the same Stay the same Regularly   Other ICT and telecommunications equipment, parts and components     Telecommunications services   South East Asia                   Oceania and Pacific Islands New Zealand Malaysia Singapore     Singapore Malaysia Thailand Indonesia New Zealand Developing new products and services 3 Barrier Barrier Barrier Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Major Barrier Enabler Enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Barrier Barrier Barrier Barrier Barrier Neither a barrier nor an enabler
143 Manufacturing – ICT equipment Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 3 5 1 1 Increase No               Software engineers, testers and app programmers Technicians – ICT, telecommunications and electronics Research and development     $500,000 to $999,999 60 35   5 Yes No Increase Stay the same Irregularly   Other ICT and telecommunications equipment, parts and components                               Oceania and Pacific Islands New Zealand         New Zealand USA Japan South Korea Switzerland Developing new products and services 5 Neither a barrier nor an enabler Barrier Barrier Barrier Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Major Barrier Barrier
144 Wholesaling – ICT goods Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 50 10 8 4 Increase No   ICT professionals ICT business analysts, systems analysts and programmers ICT network and support professionals (e.g. computer network and systems engineers) ICT sales     Business management, human resources and other support functions More than $10,000,000 10 70 20   Yes Yes Decrease Decrease Regularly Computer hardware Other ICT and telecommunications equipment, parts and components Computer software Computer services     Hardware and software maintenance         Middle East   Western Europe       Oceania and Pacific Islands New Zealand UK Qatar Sweden Germany New Zealand UK Germany Sweden Qatar Developing new products and services 40 Major Barrier Major Barrier Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
145 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years     1   Increase Yes               Software engineers, testers and app programmers           $200,000 to $499,999 80 20     No No Increase Decrease Irregularly   Other ICT and telecommunications equipment, parts and components                         North America         USA         USA Brazil Mexico UK Turkey Developing new products and services 75 Major Barrier Major Barrier Neither a barrier nor an enabler Barrier Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Major Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
146 Computer hardware maintenance and consulting Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 4       Decrease Yes     ICT business analysts, systems analysts and programmers                     $200,000 to $499,999 80 20     No No Increase Increase Never                                                                   Developing new products and services 30 Major Enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Not Applicable Not Applicable Not Applicable Not Applicable Major Enabler Enabler Enabler Enabler Enabler Enabler Enabler Enabler Enabler
147 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 15   15 1 Increase Yes   ICT professionals                           $5,000,000 to $9,999,999 40 30   30 No No Increase Increase Regularly       Computer services             South East Asia             North America         Singapore North America India     Singapore North America       Developing new products and services 5 Barrier Barrier Major Barrier Major Barrier Major Barrier Major Barrier Not Applicable Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Major Barrier Major Barrier Major Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Barrier
150 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 58 17 62 20 Increase No   ICT professionals                           More than $10,000,000 49 40 11   Yes No Increase Increase Irregularly       Computer services             South East Asia                       Singapore                   Implementing new or significantly improved operational processes 2 Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
151 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 10   4   Increase No           ICT security specialists                   $1,000,000 to $4,999,999 70 30     Yes Yes Increase Stay the same Irregularly       Computer services             South East Asia             North America         USA Singapore       USA Singapore Hong Kong     Developing new products and services 5 Not Applicable Not Applicable Major Barrier Not Applicable Major Barrier Major Barrier Not Applicable Not Applicable Not Applicable Major Barrier Major Barrier Major Barrier Major Barrier Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable
152 Telecommunications services Privately owned (100% Australian) Interstate 10 to 19 years 50   160 10 Stay the same No             ICT network and support professionals (e.g. computer network and systems engineers) Software engineers, testers and app programmers Technicians – ICT, telecommunications and electronics         More than $10,000,000 31.4 65.7 2.9   Yes Yes Stay the same Stay the same Never                                                                   Implementing new or significantly improved operational processes 0.5 Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Major Enabler Enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
153 Computer software consulting Privately owned (50-100% foreign owned) Overseas 5 to 9 years 2       Increase Yes                               Other $200,000 to $499,999 50 50     Yes Yes Increase Increase Never                                                                   Developing new products and services Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Enabler Major Enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler
154 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 1 1     Increase Yes                                 $0 to $199,999 100       No Yes Increase Increase Never                                                         South Korea China USA Japan India Developing new products and services 100 Neither a barrier nor an enabler Barrier Barrier Barrier Barrier Major Enabler Enabler Major Enabler Major Enabler Enabler Major Enabler Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Major Enabler
155 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 15   2 1 Decrease                               Company not currently experiencing skills as being in short supply $500,000 to $999,999 60 40     No No Decrease Decrease Never                                                                   Developing new products and services 20 Barrier Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Major Barrier Barrier Major Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier
157 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 15       Increase No     ICT business analysts, systems analysts and programmers Developer programmers                       $1,000,000 to $4,999,999 25 60   15 Yes Yes Increase Stay the same Regularly Computer hardware   Computer services Internet and web design                               Oceania and Pacific Islands Papua New Guinea Fiji Samoa Vanuatu Tonga Papua New Guinea Fiji       Developing new products and services 40 Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Enabler Enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Enabler Enabler
158 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 36 2 3 22 Increase No ICT managers ICT professionals ICT business analysts, systems analysts and programmers Developer programmers                       $1,000,000 to $4,999,999 25 75     Yes Yes Stay the same Stay the same Irregularly       Computer services                           North America         USA         India China       Developing new products and services 40 Neither a barrier nor an enabler Major Barrier Major Barrier Major Barrier Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Major Enabler Barrier Major Barrier Barrier Major Enabler Not Applicable
159 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 11   1   Increase No     ICT business analysts, systems analysts and programmers             Research and development     $1,000,000 to $4,999,999 30 50   20 Yes No Increase Stay the same Irregularly                     Other South East Asia             North America         Philippines South Korea USA     USA EU Singapore     Developing new products and services 12.5 Barrier Major Barrier Major Barrier Barrier Barrier Major Enabler Neither a barrier nor an enabler Major Enabler Enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Major Enabler
160 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 4       Increase Yes                             Company not currently experiencing skills as being in short supply $500,000 to $999,999 40 60     Yes No Increase Decrease Never                                                                   Developing new products and services 25 Major Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Major Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Barrier
161 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 30 5     Increase Yes     ICT business analysts, systems analysts and programmers Developer programmers                       $1,000,000 to $4,999,999 50 50     Yes No Stay the same Decrease Irregularly     Computer software                                   Oceania and Pacific Islands New Zealand         New Zealand Singapore Germany USA Indonesia Developing new products and services 20 Barrier Major Barrier Neither a barrier nor an enabler Barrier Major Barrier Major Barrier Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Major Barrier Barrier Major Barrier Major Barrier Neither a barrier nor an enabler Barrier
162 Manufacturing – ICT equipment Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 18 1   35 Increase No                     ICT sales           More than $10,000,000 5.7 6.9 72.4 15 Yes No Increase Decrease Regularly   Other ICT and telecommunications equipment, parts and components           South East Asia East Asia South Asia         North America         North America Indonesia China UK New Zealand North America Indonesia China New Zealand Vietnam Developing new products and services 13 Barrier Barrier Barrier Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier Enabler Enabler
163 Internet and web design consulting Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 4 10 10   Decrease Yes                             Company not currently experiencing skills as being in short supply $1,000,000 to $4,999,999 80 20     No No Increase Decrease Irregularly       Computer services             South East Asia             North America         China Argentina       China Indonesia Singapore     Customising/modifying existing products and services 10 Major Barrier Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Major Barrier Major Barrier Barrier Barrier Barrier Barrier Neither a barrier nor an enabler
164 Internet and data services (incl. data centre hosting, cloud services) Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 5 2     Increase Yes         Database and systems administrators             Business management, human resources and other support functions $1,000,000 to $4,999,999 30 50   20 Yes Yes Increase Increase Regularly                     Other South East Asia         Western Europe North America         USA France UK Hong Kong Singapore USA France UK Hong Kong Canada Customising/modifying existing products and services 10 Enabler Barrier Barrier Barrier Barrier Major Barrier Major Barrier Barrier Enabler Neither a barrier nor an enabler Barrier Barrier Barrier Enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier
166 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 10 1     Increase Yes                             Company not currently experiencing skills as being in short supply $1,000,000 to $4,999,999 95 5     Yes Yes Increase Stay the same Never                                                                   Implementing new or significantly improved operational processes 5 Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Enabler Major Enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
167 Internet publishing Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 1 1     Increase Yes                               Other $0 to $199,999 85 15     Yes No Increase Stay the same Never                                                                   Implementing new or significantly improved organisational processes/structures 0 Major Enabler Major Enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
168 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years 11 3     Increase Yes                     ICT sales           $500,000 to $999,999 40 40   20 No No Increase Stay the same Regularly     Computer software Computer services             South East Asia         Western Europe North America Central America and Caribbean Oceania and Pacific Islands USA Fiji Dutch Antilles Thailand New Zealand South Africa Thailand Fiji Dutch Antilles New Zealand Developing new products and services 20 Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Major Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier
170 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 19 2   4 Increase No       Developer programmers                       More than $10,000,000 5 13   82 Yes Yes Increase Stay the same Regularly     Computer software Computer services             South East Asia East Asia South Asia Middle East Eastern Europe and Russia Western Europe Africa North America Central America and Caribbean South America Oceania and Pacific Islands USA UK Brazil New Zealand South Africa USA UK Brazil New Zealand Singapore Implementing new or significantly improved operational processes 30 Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Not Applicable Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Enabler Enabler
171 Internet and web design consulting Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years 2 2     Increase Yes   ICT professionals ICT business analysts, systems analysts and programmers Developer programmers Database and systems administrators ICT security specialists ICT network and support professionals (e.g. computer network and systems engineers) Software engineers, testers and app programmers Technicians – ICT, telecommunications and electronics         $200,000 to $499,999 100       No No Increase Increase Regularly     Computer software Computer services Internet and web design Internet publishing and broadcasting       South East Asia             North America     Oceania and Pacific Islands USA Singapore Oceania     USA South East Asia       Implementing new or significantly improved operational processes 0 Barrier Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Major Barrier
172 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 18       Increase No       Developer programmers   ICT network and support professionals (e.g. computer network and systems engineers) Software engineers, testers and app programmers ICT sales           $1,000,000 to $4,999,999 80 20     Yes No Increase Decrease Irregularly     Computer software Computer services                                 Oceania and Pacific Islands New Zealand         China USA Taiwan Canada UK Developing new products and services 16 Barrier Major Barrier Major Barrier Major Barrier Major Barrier Major Barrier Major Enabler Major Enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Barrier Barrier Major Barrier Major Barrier Major Barrier
173 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 5       Increase Yes                                 $500,000 to $999,999 10 50   40 Yes No Increase Stay the same Regularly     Computer software                           Africa North America     Oceania and Pacific Islands New Zealand USA South Africa     USA New Zealand South Africa     Developing new products and services 25 Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Barrier Enabler Enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Barrier Major Barrier Barrier Neither a barrier nor an enabler
175 Computer software publishing Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years 2     Stay the same Yes   ICT professionals                           $0 to $199,999         No No Increase Stay the same Never                                                                   Developing new products and services 100 Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Major Barrier Barrier Enabler Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier Barrier Barrier
176 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years   8 1   Increase No                                 $0 to $199,999 10 10   80 No No Increase Increase Regularly     Computer software Computer services Internet and web design Internet publishing and broadcasting Information storage and retrieval Wholesale and retail trade margins South East Asia     Middle East   Western Europe North America         USA UK Canada Singapore UAE USA Canada UK EU Asia Developing new products and services 90 Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Major Barrier Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Major Enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier
177 Telecommunications services Listed on ASX Metropolitan Melbourne 5 to 9 years 123 2 6   Stay the same Yes   ICT professionals     ICT security specialists                   More than $10,000,000 20.3 78.9 0.8   Yes No Stay the same Stay the same Never                                                                   Implementing new or significantly improved organisational processes/structures 0 Barrier Barrier Neither a barrier nor an enabler Not Applicable Not Applicable Not Applicable Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Not Applicable Neither a barrier nor an enabler Barrier Barrier Not Applicable Not Applicable Not Applicable
178 Internet and web design consulting Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years         Increase Yes                                 $0 to $199,999 80 20     Yes No Increase Increase Never                                                                   Implementing new or significantly improved organisational processes/structures 0 Barrier Major Barrier Neither a barrier nor an enabler Barrier Barrier Barrier Neither a barrier nor an enabler Not Applicable Not Applicable Enabler Enabler Not Applicable Not Applicable Barrier Barrier Not Applicable Not Applicable Not Applicable
179 Internet and web design consulting Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 5 4     Increase Yes               Software engineers, testers and app programmers ICT sales           $500,000 to $999,999 80 10   10 Yes Yes Increase Increase Regularly         Internet and web design                         North America         North America         North America EU South East Asia     Implementing new or significantly improved organisational processes/structures 5 Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Barrier Neither a barrier nor an enabler Enabler Enabler
180 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 11 6 4   Increase No       Developer programmers     Software engineers, testers and app programmers Technicians – ICT, telecommunications and electronics Trades workers – Electrotechnology, electronics and  telecommunications     $1,000,000 to $4,999,999 40 50 10   Yes No Increase Stay the same Irregularly     Computer software Computer services     Hardware and software maintenance   South East Asia         Western Europe       Oceania and Pacific Islands New Zealand Belgium France     New Zealand Belgium       Developing new products and services 15 Major Barrier Major Barrier Barrier Barrier Major Barrier Major Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Enabler Major Barrier Barrier Barrier Major Enabler Barrier Neither a barrier nor an enabler Barrier
181 Computer software consulting Listed on foreign exchange Overseas 10 to 19 years 1200 400 1100   Increase No ICT managers ICT professionals ICT business analysts, systems analysts and programmers Developer programmers ICT security specialists Software engineers, testers and app programmers ICT sales     Business management, human resources and other support functions More than $10,000,000 63.6 36.4     Yes No Stay the same Decrease Never                                                                   Developing new products and services Enabler Major Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Enabler Enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
183 Telecommunications services Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 3       Increase Yes                               Other $0 to $199,999 100       Yes Yes Increase Stay the same Never                                                                   Developing new products and services 0 Major Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Barrier Enabler Enabler Enabler Neither a barrier nor an enabler Barrier Major Barrier Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
184 Internet publishing Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 13   1   Increase Yes       Developer programmers                       $1,000,000 to $4,999,999 70 30     Yes Yes Increase Increase Irregularly     Computer software                             North America         USA         USA         Developing new products and services 20 Barrier Barrier Barrier Major Barrier Barrier Barrier Major Barrier Barrier Barrier Barrier Major Barrier Barrier Major Barrier Barrier Major Barrier Barrier Barrier Major Barrier
185 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years       1 Increase Yes                                 $200,000 to $499,999               Regularly     Computer software Computer services             South East Asia East Asia           North America         Singapore Hong Kong USA     Singapore USA Hong Kong Malaysia Indonesia Customising/modifying existing products and services Major Barrier   Major Barrier Major Barrier Barrier                        
187 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years       Stay the same Yes                                 $0 to $199,999   70   30 Yes Yes Stay the same Increase Regularly       Computer services                       Western Europe           UK         UK                                                
188 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 8 1     Increase Yes       Developer programmers     Software engineers, testers and app programmers           $1,000,000 to $4,999,999 30 40   30 Yes Yes Increase Increase Regularly     Computer software Computer services                     Eastern Europe and Russia   North America     Oceania and Pacific Islands North America EU New Zealand     South America China EU New Zealand North America Customising/modifying existing products and services 50 Major Enabler Major Enabler Major Enabler Neither a barrier nor an enabler Barrier Not Applicable Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Enabler Neither a barrier nor an enabler Enabler
189 Wholesaling – ICT goods Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 21 4     Decrease Yes   ICT professionals               ICT sales           $1,000,000 to $4,999,999 50 10   40 Yes Yes Decrease Decrease Regularly   Other ICT and telecommunications equipment, parts and components           South East Asia                       Malaysia                   Customising/modifying existing products and services 0 Major Barrier Major Barrier Barrier Barrier Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Major Barrier Major Barrier Major Barrier Major Barrier Barrier Barrier
190 Computer software publishing Listed on foreign exchange Overseas 10 to 19 years 121 35 461 14000 Decrease Yes                             Company not currently experiencing skills as being in short supply More than $10,000,000 25 75     Yes Yes Stay the same Increase Never                                                                   Developing new products and services 30 Neither a barrier nor an enabler Major Barrier Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Barrier Major Barrier Major Barrier Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler
191 Computer software consulting Privately owned (100% Australian) Regional Victoria 5 to 9 years 12 1 55 12 Increase Yes                             Company not currently experiencing skills as being in short supply More than $10,000,000 22 68   10 Yes Yes Increase Increase Never                                                         New Zealand         Customising/modifying existing products and services Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
192 Systems analysis and computer programming Privately owned (100% Australian) Interstate 20 or more years 120 30 120   Increase Yes                             Company not currently experiencing skills as being in short supply More than $10,000,000 60 40     Yes No Increase Increase Irregularly       Computer services             South East Asia                                 South East Asia USA EU     Developing new products and services 5 Enabler Neither a barrier nor an enabler Enabler Barrier Barrier Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Not Applicable Enabler Enabler Major Enabler Barrier Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Barrier
193 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 10   1   Increase Yes     ICT business analysts, systems analysts and programmers Developer programmers                       $1,000,000 to $4,999,999 45 45   10 Yes No Stay the same Stay the same Irregularly     Computer software Internet and web design                               Oceania and Pacific Islands New Zealand         New Zealand Singapore       Developing new products and services 15 Major Barrier Barrier Barrier Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Major Enabler Enabler Barrier Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier
196 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 35 5 35   Increase Yes   ICT professionals               ICT sales           More than $10,000,000 40 60     Yes No Increase Decrease Never                           South Asia                                       Developing new products and services 3 Barrier Barrier Major Enabler Major Enabler Barrier Not Applicable Enabler Enabler Enabler Enabler Enabler Barrier Enabler Barrier Not Applicable Not Applicable Not Applicable Not Applicable
197 Internet and web design consulting Privately owned (100% Australian) Regional Victoria 5 to 9 years 4 1     Stay the same Yes       Developer programmers                       $0 to $199,999 80   20   No No Increase Increase Irregularly         Internet and web design                               Oceania and Pacific Islands New Zealand         USA EU New Zealand South Africa   Developing new products and services 80 Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Not Applicable Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier
200 Manufacturing – ICT equipment Privately owned (50-100% foreign owned) Overseas 10 to 19 years 25 3 3 300 Increase Yes                                 More than $10,000,000 10 10 80   Yes Yes Increase Increase Regularly                                                                                                          
201 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 7 7     Stay the same         Developer programmers Database and systems administrators                   $1,000,000 to $4,999,999 10 65   25 Yes No Increase Stay the same Regularly           Internet publishing and broadcasting       South East Asia       Eastern Europe and Russia Western Europe North America   South America     USA UK EU Russia Japan USA UK EU Russia Japan Implementing new or significantly improved operational processes 0 Enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler
202 Internet and web design consulting Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 25       Increase Yes   ICT professionals Developer programmers                       $1,000,000 to $4,999,999 90 10     Yes Yes Increase Stay the same Irregularly         Internet and web design                     Western Europe           Germany         Germany         Implementing new or significantly improved operational processes 5 Major Barrier Major Barrier Major Barrier Enabler Barrier Barrier Major Enabler Enabler Enabler Major Barrier Enabler Neither a barrier nor an enabler Major Enabler Barrier Neither a barrier nor an enabler Barrier Enabler Enabler
203 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 19 2 2 2 Increase Yes                         Research and development     $1,000,000 to $4,999,999 20 20   60 Yes Yes Increase Stay the same Regularly     Computer software                       Eastern Europe and Russia Western Europe Africa North America   South America     UK USA       USA UK Italy Germany Brazil Developing new products and services 40 Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Major Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler
204 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Interstate 5 to 9 years     2   Decrease Yes                             Company not currently experiencing skills as being in short supply $200,000 to $499,999 80 20     Yes Yes Stay the same Stay the same Irregularly                     Other South East Asia         Western Europe North America         USA UK China               Developing new products and services 5 Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Major Enabler Major Enabler Enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Barrier Barrier
205 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 15 6     Stay the same Yes                             Company not currently experiencing skills as being in short supply $1,000,000 to $4,999,999 60 40     Yes Yes Increase Increase Irregularly     Computer software   Internet publishing and broadcasting       South East Asia                                 South East Asia EU USA     Developing new products and services 5 Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Barrier Barrier Barrier Major Enabler Enabler Enabler Barrier Neither a barrier nor an enabler Barrier Major Barrier Neither a barrier nor an enabler Barrier Barrier Barrier Barrier
206 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 2 5     Increase Yes                             Company not currently experiencing skills as being in short supply $200,000 to $499,999 100       No No Increase Stay the same Never                                                         UK USA New Zealand                                            
207 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 1 1     Stay the same Yes                               Other $200,000 to $499,999 100       Yes No Stay the same Stay the same Never                                                                   Developing new products and services 20 Neither a barrier nor an enabler Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Major Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier
208 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years 2 3 2 5 Stay the same Yes ICT managers     Developer programmers Database and systems administrators Software engineers, testers and app programmers           $200,000 to $499,999 100       No No Increase Increase Never                                                         Middle East EU USA India South america Developing new products and services 80 Major Barrier Major Barrier Enabler Major Barrier Major Barrier Enabler Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
209 Computer software publishing Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 20 2 1 2 Increase No   ICT professionals Developer programmers     Software engineers, testers and app programmers   Research and development     $1,000,000 to $4,999,999 90 10     No Yes Increase Increase Irregularly       Computer services Internet publishing and broadcasting                     North America         USA         USA Canada EU     Developing new products and services 30 Barrier Barrier Major Barrier Barrier Barrier Neither a barrier nor an enabler Major Enabler Major Enabler Enabler Enabler Neither a barrier nor an enabler Major Barrier Enabler Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
210 Computer hardware maintenance and consulting Privately owned (100% Australian) Interstate 10 to 19 years 12   98   Increase No             ICT network and support professionals (e.g. computer network and systems engineers) ICT sales           More than $10,000,000 30 70     Yes Yes Stay the same Decrease Never                                                                   Implementing new or significantly improved operational processes 2 Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Major Enabler Enabler Enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
211 Internet and web design consulting Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 1 1     Stay the same Yes                             Company not currently experiencing skills as being in short supply $0 to $199,999 100       Yes No Stay the same Increase Never                                                                   Customising/modifying existing products and services 0 Enabler Major Barrier Barrier   Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Major Enabler Major Enabler Enabler Barrier Neither a barrier nor an enabler Barrier Major Barrier Major Barrier Barrier Barrier
213 Internet publishing Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 2 9 2 2 Increase Yes       Developer programmers                       $1,000,000 to $4,999,999 35 65     No Yes Increase Increase Never                                                                   Implementing new or significantly improved operational processes 7 Neither a barrier nor an enabler Barrier Barrier Barrier Neither a barrier nor an enabler Major Barrier Major Enabler Major Enabler Enabler Enabler Major Enabler Barrier Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
214 Internet publishing Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 2       Increase No     ICT business analysts, systems analysts and programmers Developer programmers Database and systems administrators ICT security specialists                   $0 to $199,999 100       No No Increase Increase Regularly           Internet publishing and broadcasting                                         China Canada USA Singapore Africa Developing new products and services 100 Neither a barrier nor an enabler Major Barrier Barrier Major Barrier Major Barrier Major Barrier Enabler Major Enabler Not Applicable Major Barrier Barrier Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Not Applicable
216 Internet and web design consulting Privately owned (100% Australian) Regional Victoria 20 or more years 2       Stay the same Yes                             Company not currently experiencing skills as being in short supply $0 to $199,999 10 10   80 Yes Yes Increase Stay the same Regularly     Computer software Computer services Internet and web design                     Western Europe North America         Finland France Sweden Germany USA Finland Germany USA France Sweden Customising/modifying existing products and services 5 Neither a barrier nor an enabler Major Barrier Barrier Major Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
217 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years 1 1 2   Increase Yes                             Company not currently experiencing skills as being in short supply $0 to $199,999   100     No Yes Increase Increase Regularly     Computer software                           Africa North America         USA South Africa       USA EU South East Asia South America   Developing new products and services 80 Barrier Barrier Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Enabler Major Enabler Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Not Applicable Enabler Enabler
218 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 1 2 1   Stay the same Yes       Developer programmers                       $200,000 to $499,999 15 32   53 Yes Yes Stay the same Stay the same Regularly     Computer software               South East Asia     Middle East   Western Europe Africa North America   South America     Malaysia China Canada UK USA Malaysia China Canada Taiwan UK Developing new products and services 30 Barrier Neither a barrier nor an enabler Not Applicable Not Applicable Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler
219 Internet and web design consulting Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 6 3   1 Decrease Yes                               Other $1,000,000 to $4,999,999 20 60 10 10 Yes Yes Stay the same Increase Irregularly         Internet and web design Internet publishing and broadcasting     Other           Western Europe North America         USA Canada UK France             Developing new products and services 25                                    
222 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 20 2     Increase Yes   ICT professionals ICT business analysts, systems analysts and programmers   Software engineers, testers and app programmers           $1,000,000 to $4,999,999 95 5     No No Increase Stay the same Irregularly     Computer software                                   Oceania and Pacific Islands New Zealand         UK New Zealand South East Asia     Developing new products and services 15 Major Barrier Barrier Barrier Major Barrier Barrier Major Enabler Major Enabler Major Enabler Major Enabler Barrier Enabler Major Barrier Barrier Neither a barrier nor an enabler Enabler Barrier Enabler Enabler
223 Computer software consulting Listed on foreign exchange Overseas 5 to 9 years 148   92 20 Increase Yes       Developer programmers     Software engineers, testers and app programmers           More than $10,000,000 70 20   10 No No Increase Increase Regularly     Computer software         Telecommunications services   South East Asia East Asia                     Malaysia JAPAN South Korea     Malaysia Philippines JAPAN South Korea   Implementing new or significantly improved operational processes 1 Barrier Barrier Major Barrier Enabler Barrier Not Applicable Enabler Not Applicable Enabler Enabler Enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Not Applicable Enabler Enabler
224 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 8 1   1 Increase Yes   ICT professionals Developer programmers     Software engineers, testers and app programmers   Research and development     $1,000,000 to $4,999,999 50     50 No Yes Increase Stay the same Regularly Computer hardware           Hardware and software maintenance             Western Europe North America         USA EU       USA EU Asia     Developing new products and services 80 Enabler Neither a barrier nor an enabler Major Barrier Enabler Neither a barrier nor an enabler Major Enabler Not Applicable Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Barrier Enabler Enabler Neither a barrier nor an enabler Enabler Enabler
225 Wholesaling – ICT goods Privately owned (100% Australian) Interstate 20 or more years 10   75 1 Increase Yes                     ICT sales           More than $10,000,000 20 80     Yes No Increase Stay the same Never                                                         New Zealand Papua New Guinea Solomon Islands   Developing new products and services 2 Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Major Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier
227 Software development and installation (incl. game, app and e-learning resource development) Listed on ASX Metropolitan Melbourne 20 or more years 20   6   Stay the same Yes                             Company not currently experiencing skills as being in short supply $1,000,000 to $4,999,999 20 80     No No Increase Stay the same Irregularly     Computer software Computer services                                                           15 Major Barrier Major Barrier Neither a barrier nor an enabler Major Barrier Barrier Major Enabler Enabler Neither a barrier nor an enabler Enabler Enabler Enabler Major Barrier Major Barrier Enabler Neither a barrier nor an enabler Major Barrier Enabler Enabler
230 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 22       Increase Yes                               Other $1,000,000 to $4,999,999 3 7   90 Yes Yes Increase Stay the same Regularly     Computer software Internet and web design           South East Asia                   Oceania and Pacific Islands Indonesia India Tahiti     Indonesia India Tahiti Malaysia   Developing new products and services 30 Enabler Barrier Barrier Neither a barrier nor an enabler Barrier Enabler Enabler Enabler Neither a barrier nor an enabler Enabler Major Enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Barrier Barrier Enabler Enabler
231 Computer software publishing Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years 2     2 Increase Yes       Developer programmers Database and systems administrators Software engineers, testers and app programmers           $0 to $199,999 75 25     No Yes Increase Increase Never                                                         USA UK       Developing new products and services 40 Major Enabler Barrier Enabler Major Barrier Barrier Enabler Major Enabler Major Enabler Major Enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler
232 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 3       Stay the same Yes       Developer programmers                       $500,000 to $999,999 30 20   50 No No Increase Stay the same Regularly     Computer software                             North America         USA         USA         Developing new products and services 2 Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Major Barrier Major Barrier Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler
233 Telecommunications services Privately owned (up to 49% foreign owned) Metropolitan Melbourne 10 to 19 years 4       Decrease No     ICT business analysts, systems analysts and programmers Developer programmers                     Other $0 to $199,999 80     20 No No Decrease Decrease Irregularly     Computer software         Telecommunications services   South East Asia             North America         Indonesia USA                 Customising/modifying existing products and services 90 Major Barrier Major Barrier Barrier Major Barrier Major Barrier Major Barrier Major Barrier Enabler Barrier Barrier Barrier Major Barrier Major Barrier Barrier Barrier Major Barrier Major Barrier Neither a barrier nor an enabler
234 Manufacturing – ICT equipment Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 1 3     Increase Yes                 Technicians – ICT, telecommunications and electronics         $0 to $199,999 100       No Yes Increase Increase Irregularly                                               USA         USA         Developing new products and services 300 Barrier Neither a barrier nor an enabler Enabler Major Barrier Barrier Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Major Barrier Barrier Major Barrier Major Barrier
235 Software development and installation (incl. game, app and e-learning resource development) Listed on foreign exchange Overseas 2 to 4 years 6   4 450 Increase Yes                             Company not currently experiencing skills as being in short supply More than $10,000,000           Increase Increase Regularly     Computer software Computer services             South East Asia East Asia South Asia Middle East Eastern Europe and Russia Western Europe Africa North America Central America and Caribbean South America Oceania and Pacific Islands UK The Netherlands Canada Japan   UK The Netherlands Japan South Korea   Developing new products and services Enabler Neither a barrier nor an enabler Not Applicable Not Applicable             Barrier   Barrier      
237 Systems analysis and computer programming Privately owned (100% Australian) Regional Victoria 5 to 9 years 1       Stay the same Yes                             Company not currently experiencing skills as being in short supply $0 to $199,999 100       Yes No Stay the same Stay the same Never                                                                   Customising/modifying existing products and services 0 Neither a barrier nor an enabler Neither a barrier nor an enabler Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Neither a barrier nor an enabler Not Applicable Not Applicable Not Applicable Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Not Applicable
238 Internet and data services (incl. data centre hosting, cloud services) Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 18 3 1   Increase Yes       Developer programmers   ICT network and support professionals (e.g. computer network and systems engineers)         $1,000,000 to $4,999,999 85 15     Yes Yes Increase Increase Never                                                         India Singapore USA Dubai China Company not involved in innovation 10 Enabler Barrier Major Enabler Neither a barrier nor an enabler Barrier Barrier Barrier Major Enabler Major Enabler Enabler Neither a barrier nor an enabler Barrier Enabler Barrier Barrier Neither a barrier nor an enabler Enabler Enabler
239 Manufacturing – ICT equipment Privately owned (50-100% foreign owned) Metropolitan Melbourne 20 or more years 8   12 1000 Increase No   ICT professionals                           $1,000,000 to $4,999,999             Increase Regularly                     Other South East Asia East Asia South Asia                   South Korea India South East Asia China                                                    
241 Telecommunications services Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 15     4 Increase Yes       Developer programmers     Software engineers, testers and app programmers           $500,000 to $999,999 10 10   80 No No Increase Stay the same Regularly     Computer software Computer services             South East Asia             North America         USA France UK Japan Germany USA France Germany UK Japan Developing new products and services 100 Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Barrier Major Enabler Not Applicable Neither a barrier nor an enabler Neither a barrier nor an enabler Not Applicable Not Applicable Barrier Barrier Major Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
242 Internet and web design consulting Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 7 1     Increase No       Developer programmers                       $500,000 to $999,999 95 5     Yes No Stay the same Increase Never                                                                   Implementing new or significantly improved operational processes 10 Major Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
244 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 12   8   Increase Yes                     ICT sales           $1,000,000 to $4,999,999 50 50     Yes Yes Increase Increase Irregularly                                                                                                          
245 Wholesaling – ICT goods Listed on foreign exchange Interstate 10 to 19 years 12 1 70 7800 Stay the same Yes                     ICT sales           More than $10,000,000 0.2 0.7 99.1   Yes Yes Stay the same Stay the same Irregularly   Other ICT and telecommunications equipment, parts and components                               Oceania and Pacific Islands New Zealand Fiji       New Zealand Fiji Papua New Guinea   Implementing new or significantly improved operational processes 0 Barrier Neither a barrier nor an enabler Enabler Not Applicable Not Applicable Not Applicable Enabler Enabler Enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Barrier Barrier Enabler Barrier Not Applicable Not Applicable
246 Telecommunications services Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 40   12   Increase No                 Technicians – ICT, telecommunications and electronics         $5,000,000 to $9,999,999 100       Yes No Increase Increase Irregularly   Other ICT and telecommunications equipment, parts and components   Hardware and software maintenance Telecommunications services   South East Asia                   Oceania and Pacific Islands Singapore         Malaysia         Developing new products and services 15 Barrier Barrier Major Barrier Enabler Enabler Barrier Enabler Enabler Enabler Enabler Enabler Neither a barrier nor an enabler Enabler Enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
247 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 3 5   30 Increase Yes       Developer programmers           ICT sales   Research and development   Other $0 to $199,999 50 20 20 10 Yes No Increase Increase Regularly     Computer software Computer services Internet and web design           South East Asia         Western Europe North America         USA UK India Philippines EU USA India UK Middle East Singapore Implementing new or significantly improved operational processes 10 Neither a barrier nor an enabler Barrier Barrier Major Barrier Barrier Barrier Neither a barrier nor an enabler Major Enabler Major Enabler Major Enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Major Enabler Major Enabler
248 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years 2       Increase Yes       Developer programmers                       $0 to $199,999 100       No No Increase Decrease Never                                                         USA China Malaysia India Indonesia Developing new products and services 80 Barrier Barrier Neither a barrier nor an enabler Major Barrier Barrier Enabler Major Enabler Enabler Neither a barrier nor an enabler Barrier Barrier Major Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier
249 Systems analysis and computer programming Privately owned (100% Australian) Regional Victoria 10 to 19 years 2 1   1 Stay the same Yes                     ICT sales           $200,000 to $499,999 40 60     No No Increase Stay the same Never                                                         New Zealand Singapore       Developing new products and services 30 Barrier Barrier Neither a barrier nor an enabler Barrier Barrier Enabler Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
250 Internet and data services (incl. data centre hosting, cloud services) Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years 2 5     Increase No       Developer programmers ICT security specialists Software engineers, testers and app programmers           $0 to $199,999 100       No Yes Increase Stay the same Irregularly                                                         Asia USA UK     Developing new products and services 20 Barrier Major Barrier Barrier Major Barrier Barrier Major Barrier Major Barrier Major Barrier Major Barrier Barrier Neither a barrier nor an enabler Major Barrier Major Barrier Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Barrier
251 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 19 17 44 1 Increase No ICT managers ICT professionals ICT business analysts, systems analysts and programmers ICT security specialists Software engineers, testers and app programmers           $5,000,000 to $9,999,999 30 70     Yes No Stay the same Decrease Never                                                         Malaysia Singapore Indonesia UK Canada Implementing new or significantly improved organisational processes/structures 2 Barrier Major Barrier Major Barrier Major Barrier Barrier Barrier Enabler Enabler Enabler Neither a barrier nor an enabler Barrier Barrier Major Barrier Barrier Neither a barrier nor an enabler Barrier Barrier Enabler
252 Computer software publishing Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 12   3   Increase Yes     ICT business analysts, systems analysts and programmers Developer programmers           ICT sales           $1,000,000 to $4,999,999 100       No Yes Increase Increase Irregularly     Computer software                                   Oceania and Pacific Islands New Zealand                   Developing new products and services 30 Major Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Barrier Barrier Barrier Barrier
253 Internet publishing Privately owned (100% Australian) Regional Victoria 2 to 4 years 1     2 Increase No       Developer programmers     Software engineers, testers and app programmers           $0 to $199,999     100   No Yes Increase Increase Never                                                         USA Canada UK Brazil   Customising/modifying existing products and services 10 Barrier Barrier Neither a barrier nor an enabler Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Major Enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Enabler Neither a barrier nor an enabler Barrier
254 Internet and web design consulting Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 60 7 9 84 Increase Yes   ICT professionals ICT business analysts, systems analysts and programmers         ICT sales         Other More than $10,000,000 60 20 5 15 No No Increase Increase Regularly         Internet and web design Internet publishing and broadcasting Hardware and software maintenance   South East Asia East Asia South Asia         North America Central America and Caribbean South America     Thailand Mexico India Vietnam Philippines Mexico Thailand India Vietnam Philippines Developing new products and services 3 Barrier Barrier Neither a barrier nor an enabler Enabler Barrier Enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler
255 Internet and data services (incl. data centre hosting, cloud services) Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 2 3 1   Stay the same No                           Business management, human resources and other support functions $0 to $199,999 50 50     No No Increase Increase Never                                                         Asia EU New Zealand     Implementing new or significantly improved marketing methods 100 Major Barrier Barrier Neither a barrier nor an enabler Major Barrier Not Applicable Not Applicable Not Applicable Enabler Enabler Enabler Not Applicable Not Applicable Not Applicable Major Barrier Not Applicable Major Barrier Not Applicable Barrier
256 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 1       Increase Yes                               Other $0 to $199,999 100       No No Increase Stay the same Never                                                                   Developing new products and services Barrier Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Enabler Neither a barrier nor an enabler Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler
257 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years 3 3 2 6 Increase Yes                 Technicians – ICT, telecommunications and electronics ICT sales           $1,000,000 to $4,999,999 20 20 60   Yes Yes Increase Increase Regularly     Computer software               South East Asia East Asia       Western Europe North America     Oceania and Pacific Islands USA UK Sweden New Zealand India USA Sweden Norway UK Denmark Developing new products and services 15 Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Major Barrier Major Barrier Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
259 Internet and web design consulting Privately owned (100% Australian) Interstate 5 to 9 years 4 1 11   Stay the same No     ICT business analysts, systems analysts and programmers Developer programmers                     Other $1,000,000 to $4,999,999 25 75     No No Increase Increase Never                                                                   Implementing new or significantly improved organisational processes/structures 10 Barrier Major Barrier Major Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Enabler Enabler Enabler Enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
261 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 15     35 Increase Yes                                 $1,000,000 to $4,999,999 2 8   90 Yes Yes Stay the same Decrease Regularly     Computer software       Hardware and software maintenance   South East Asia East Asia South Asia Middle East Eastern Europe and Russia Western Europe North America   South America     North America EU Russia Asia Middle East North America Asia EU Russia South America Customising/modifying existing products and services 60 Barrier Major Barrier Neither a barrier nor an enabler Barrier Major Barrier Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Barrier Not Applicable Major Barrier Major Barrier Neither a barrier nor an enabler Barrier Enabler
262 Internet and web design consulting Privately owned (100% Australian) Interstate 2 to 4 years     5 1 Increase Yes       Developer programmers                       $500,000 to $999,999 10 90     Yes Yes Increase Stay the same Irregularly         Internet and web design                         North America     Oceania and Pacific Islands New Zealand USA       UK New Zealand USA                                            
264 Manufacturing – ICT equipment Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 25 5   20 Increase Yes ICT managers     Developer programmers                       $5,000,000 to $9,999,999 30 30   40 Yes Yes Increase Stay the same Regularly   Other ICT and telecommunications equipment, parts and components Internet and web design Information storage and retrieval Telecommunications services             Western Europe North America         USA UK       USA UK Germany Russia France Developing new products and services 70 Neither a barrier nor an enabler Major Barrier Major Barrier Major Barrier Major Barrier Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler
266 Computer software publishing Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 35   1 14 Increase No               Software engineers, testers and app programmers           $1,000,000 to $4,999,999 10 40   50 No No Stay the same Decrease Regularly     Computer software Computer services Internet and web design                     Western Europe Africa North America         The Netherlands USA UK     The Netherlands USA UK New Zealand   Customising/modifying existing products and services 45 Major Barrier Major Barrier Barrier Major Barrier Major Barrier Major Enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Barrier Major Barrier Major Barrier Major Barrier Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler
267 Internet publishing Listed on foreign exchange Overseas Less than 2 years 2 3 5 1400 Increase Yes       Developer programmers                       More than $10,000,000   100   No Yes Increase Increase Regularly           Internet publishing and broadcasting                     North America         USA Canada UK               Developing new products and services 10 Enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
268 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Regional Victoria 10 to 19 years 1 3     Stay the same Yes                             Company not currently experiencing skills as being in short supply $0 to $199,999 100       Yes No Increase Stay the same Never                                                                   Developing new products and services Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Enabler Enabler Major Enabler Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler
270 Telecommunications services Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 14 1     Increase Yes                 Technicians – ICT, telecommunications and electronics Trades workers – Electrotechnology, electronics and  telecommunications     $1,000,000 to $4,999,999 100       Yes No Increase Increase Never                                                                   Developing new products and services 10 Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
271 Internet and web design consulting Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 1       Increase Yes                             Company not currently experiencing skills as being in short supply $0 to $199,999 100       Yes No Increase Increase Never                                                                   Other 0 Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Not Applicable Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier
272 Telecommunications services Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 3 2     Increase Yes   ICT professionals     ICT security specialists ICT network and support professionals (e.g. computer network and systems engineers) Technicians – ICT, telecommunications and electronics Trades workers – Electrotechnology, electronics and  telecommunications     $500,000 to $999,999 25 65 10   Yes Yes Increase Stay the same Irregularly                     Other                     Oceania and Pacific Islands New Zealand Fiji Guam Papua New Guinea Marshall Islands New Zealand Guam Fiji Papua New Guinea Marshall Islands Implementing new or significantly improved marketing methods 5 Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Enabler Enabler Barrier Enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Barrier Enabler Enabler
273 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 12 3     Increase Yes                             Company not currently experiencing skills as being in short supply $1,000,000 to $4,999,999 80 19   1 No No Increase Decrease Irregularly     Computer software       Hardware and software maintenance       South Asia     Western Europe           India UK       USA EU India China Thailand Developing new products and services 15 Major Barrier Major Barrier Enabler Barrier Major Enabler Major Enabler Major Enabler Enabler Enabler Major Enabler Major Enabler Neither a barrier nor an enabler Major Barrier Major Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
274 Software development and installation (incl. game, app and e-learning resource development) Privately owned (50-100% foreign owned) Overseas Less than 2 years 10   35 650 Increase No       Developer programmers                     Other More than $10,000,000 10 20 70   Yes No Increase Increase Irregularly     Computer software                                   Oceania and Pacific Islands USA UK New Zealand               Customising/modifying existing products and services Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Barrier
276 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 1       Stay the same Yes                             Company not currently experiencing skills as being in short supply $0 to $199,999 100       Yes Yes Stay the same Decrease Never                                                                   Company not involved in innovation 0 Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Enabler Enabler Not Applicable Barrier Not Applicable Major Barrier Barrier Neither a barrier nor an enabler Not Applicable Not Applicable Neither a barrier nor an enabler
277 Wholesaling – ICT goods Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 15     3 Increase Yes                             Company not currently experiencing skills as being in short supply More than $10,000,000 40 50 5 5 No No Increase Increase Regularly   Other ICT and telecommunications equipment, parts and components   Hardware and software maintenance Other South East Asia   South Asia               Oceania and Pacific Islands New Zealand Pakistan Guam Indonesia Malaysia Pakistan New Zealand Guam Indonesia Malaysia Customising/modifying existing products and services 3 Major Barrier Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Major Enabler Major Barrier Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Enabler Major Enabler Major Enabler Major Barrier Barrier Major Barrier Barrier Barrier
278 Computer software publishing Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 5 3     Increase No   ICT professionals                   Research and development     $200,000 to $499,999 100       No Yes Increase Stay the same Irregularly                                                         USA UK       Developing new products and services 80 Enabler Barrier Barrier Barrier Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier
279 Systems analysis and computer programming Privately owned (100% Australian) Interstate 10 to 19 years 170 5 675   Increase Yes                             Company not currently experiencing skills as being in short supply $1,000,000 to $4,999,999 20 80     Yes Yes Increase Increase Irregularly     Computer software               South East Asia             North America         North America Hong Kong       North America Hong Kong       Customising/modifying existing products and services 15 Major Enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Major Enabler Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
280 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 55 5 1   Stay the same Yes                             Company not currently experiencing skills as being in short supply More than $10,000,000 98 2     No No Increase Increase Irregularly     Computer software                 East Asia South Asia         North America         USA China India     USA EU India China   Implementing new or significantly improved operational processes 10 Enabler Enabler Enabler Enabler Enabler Not Applicable Not Applicable Not Applicable Not Applicable Enabler Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Neither a barrier nor an enabler Enabler Enabler
281 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne Less than 2 years 1 1     Increase No   ICT professionals                 ICT trainers         $0 to $199,999 90 10     Yes Yes Increase Decrease Never                                                         Singapore EU China     Developing new products and services 20 Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler   Not Applicable Enabler Major Enabler Neither a barrier nor an enabler Enabler Not Applicable Not Applicable Barrier Neither a barrier nor an enabler Not Applicable Not Applicable Not Applicable Not Applicable
282 Manufacturing – ICT equipment Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 5 2     Increase Yes   ICT professionals Developer programmers     Software engineers, testers and app programmers   Research and development     $500,000 to $999,999 80 20     Yes No Increase Increase Never                                                         Taiwan Malaysia Brazil     Developing new products and services 70 Barrier Barrier Major Barrier Major Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Major Barrier Major Barrier
283 Telecommunications services Listed on ASX Interstate 10 to 19 years 30       Decrease Yes           ICT security specialists       ICT sales     Business management, human resources and other support functions More than $10,000,000 30 70     No Yes Increase Increase Never                                                                   Developing new products and services 0 Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Enabler Enabler Neither a barrier nor an enabler Barrier Major Barrier Major Barrier Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
284 Internet and data services (incl. data centre hosting, cloud services) Privately owned (100% Australian) Regional Victoria 2 to 4 years   14     Decrease Yes                             Company not currently experiencing skills as being in short supply $500,000 to $999,999 80 20     No Yes Stay the same Increase Never                                                                   Customising/modifying existing products and services 15 Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Not Applicable Major Enabler Enabler Enabler Neither a barrier nor an enabler Enabler Barrier Neither a barrier nor an enabler Barrier Not Applicable Not Applicable Not Applicable Not Applicable
285 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 24 3 1   Stay the same Yes                                 $1,000,000 to $4,999,999 6 53   41 No Yes Increase Stay the same Regularly     Computer software Computer services                     Eastern Europe and Russia Western Europe Africa North America         UK South Africa Russia Austria New Zealand USA UK Austria South Africa Russia Developing new products and services 40 Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Major Barrier Barrier Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier Major Barrier Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier
288 Systems analysis and computer programming Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 2       Stay the same Yes                             Company not currently experiencing skills as being in short supply $200,000 to $499,999 100       Yes No Increase Stay the same Never                                                         New Zealand         Customising/modifying existing products and services 15 Barrier Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Not Applicable Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Barrier Enabler Barrier Neither a barrier nor an enabler Barrier Enabler Enabler
289 Internet publishing Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 3       Stay the same Yes                             Company not currently experiencing skills as being in short supply $1,000,000 to $4,999,999 90 10     Yes Yes Stay the same Stay the same Never                                                                   Developing new products and services 10 Barrier Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Major Enabler Neither a barrier nor an enabler Barrier Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
290 Computer hardware maintenance and consulting Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 22       Increase No ICT managers   ICT business analysts, systems analysts and programmers ICT network and support professionals (e.g. computer network and systems engineers) ICT sales           $1,000,000 to $4,999,999 95 5     Yes No Increase Decrease Never                                                                   Implementing new or significantly improved organisational processes/structures 1 Barrier Barrier Barrier Major Barrier Major Barrier Barrier Major Barrier Major Enabler Major Enabler Barrier Barrier Major Barrier Major Barrier Neither a barrier nor an enabler Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
291 Wholesaling – ICT goods Privately owned (100% Australian) Interstate Less than 2 years 2 2 1   Stay the same Yes     ICT business analysts, systems analysts and programmers                     $0 to $199,999 10 90     No No Stay the same Stay the same Never                                                                   Implementing new or significantly improved marketing methods 40 Enabler   Major Barrier                              
292 Telecommunications services Privately owned (100% Australian) Regional Victoria 10 to 19 years 3       Stay the same Yes                   Trades workers – Electrotechnology, electronics and  telecommunications     $200,000 to $499,999 100       Yes No Decrease Stay the same Never                                                                   Implementing new or significantly improved marketing methods 1.5 Barrier Major Barrier Major Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Major Barrier Major Barrier Major Barrier Neither a barrier nor an enabler Major Barrier Barrier Neither a barrier nor an enabler
293 Wholesaling – ICT goods Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 14       Stay the same Yes                             Company not currently experiencing skills as being in short supply $1,000,000 to $4,999,999 65 34   1 No No Increase Stay the same Irregularly   Other ICT and telecommunications equipment, parts and components Computer software                             North America   South America Oceania and Pacific Islands Fiji Guyana USA New Zealand   USA Fiji Guyana     Developing new products and services Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Enabler Not Applicable Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Major Enabler Barrier Barrier Major Barrier Barrier Neither a barrier nor an enabler Not Applicable Not Applicable
295 Telecommunications services Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 35 45 3 120 Increase Yes                             Company not currently experiencing skills as being in short supply More than $10,000,000 1   99 Yes Yes Stay the same Stay the same Regularly                 Telecommunications services             Western Europe           Sweden         Sweden USA China     Implementing new or significantly improved marketing methods 30 Major Barrier Barrier Barrier Enabler Barrier Enabler Enabler Enabler Neither a barrier nor an enabler Barrier Barrier Neither a barrier nor an enabler Enabler Barrier Barrier Barrier Major Barrier Barrier
297 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 46   1   Increase Yes     ICT business analysts, systems analysts and programmers Developer programmers     Software engineers, testers and app programmers           $5,000,000 to $9,999,999 30 70     Yes Yes Increase Increase Never                                                         thailand USA UK     Developing new products and services 5 Major Enabler Barrier Major Barrier Barrier Barrier Barrier Major Enabler Major Enabler Major Enabler Not Applicable Not Applicable Not Applicable Enabler Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable
298 Software development and installation (incl. game, app and e-learning resource development) Listed on ASX Metropolitan Melbourne 20 or more years 350 11 459 190 Stay the same Yes                                 More than $10,000,000 35 65     Yes No Stay the same Decrease Never                                                                   Developing new products and services 5 Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Major Enabler Major Enabler Major Enabler Enabler Major Enabler Major Enabler Enabler Neither a barrier nor an enabler Barrier Enabler Enabler
299 Telecommunications services Privately owned (50-100% foreign owned) Metropolitan Melbourne 5 to 9 years 7     1 Increase Yes                 Technicians – ICT, telecommunications and electronics         $1,000,000 to $4,999,999 15 35   50 Yes Yes Increase Stay the same Regularly                 Telecommunications services   South East Asia         Western Europe North America     Oceania and Pacific Islands USA Singapore Malaysia New Zealand Taiwan USA Malaysia Thailand Indonesia Philippines Customising/modifying existing products and services 5 Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Enabler Enabler Neither a barrier nor an enabler Major Barrier Barrier Barrier Barrier Neither a barrier nor an enabler Barrier
300 Software development and installation (incl. game, app and e-learning resource development) Listed on foreign exchange Overseas 10 to 19 years 24 2 1 400 Increase Yes                               Other More than $10,000,000 0.1 0.1 97.4 2.4 Yes No Increase   Regularly     Computer software             Other South East Asia East Asia     Eastern Europe and Russia Western Europe North America         South Korea USA Japan China Taiwan South Korea China USA Japan Taiwan Developing new products and services 27 Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Barrier Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Not Applicable Barrier Barrier Not Applicable Enabler Neither a barrier nor an enabler
301 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 2 3     Increase Yes                             Company not currently experiencing skills as being in short supply $1,000,000 to $4,999,999 80 20     Yes No Increase Increase Never                                                         Asia         Implementing new or significantly improved organisational processes/structures 30 Major Enabler Barrier Major Enabler Enabler Major Enabler Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Major Enabler Major Enabler Barrier Barrier Major Barrier Major Barrier Major Barrier Enabler Enabler
302 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 2 to 4 years 3 2 1   Increase Yes     ICT business analysts, systems analysts and programmers ICT security specialists Software engineers, testers and app programmers           $500,000 to $999,999 10 90     Yes Yes Increase Stay the same Regularly     Computer software                         Western Europe North America         UK USA       UK USA Canada Singapore Hong Kong Developing new products and services 80 Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Major Barrier Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Major Barrier Barrier Barrier Barrier Barrier Barrier
303 Computer hardware maintenance and consulting Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 30 5     Increase No   ICT professionals     ICT security specialists ICT network and support professionals (e.g. computer network and systems engineers)         More than $10,000,000 100       Yes Yes Increase Increase Never                                                                   Developing new products and services 5 Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
304 Computer software consulting Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 2       Stay the same Yes     ICT business analysts, systems analysts and programmers                     $200,000 to $499,999 100       Yes No Decrease Stay the same Never                                                                   Customising/modifying existing products and services 30 Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
305 Manufacturing – ICT equipment Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 11 1     Stay the same Yes   ICT professionals Developer programmers               Research and development     $1,000,000 to $4,999,999 5 20   75 No No Increase Stay the same Regularly   Other ICT and telecommunications equipment, parts and components     Telecommunications services   South East Asia         Western Europe North America     Oceania and Pacific Islands Malaysia The Netherlands Sweden UK Germany Indonesia Germany Malaysia The Netherlands Sweden Developing new products and services 30 Major Barrier Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Enabler Major Barrier Not Applicable Not Applicable Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Barrier Barrier Major Barrier Barrier Enabler Major Barrier
306 Telecommunications services Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years 6 19 15 1 Increase Yes ICT managers ICT professionals           Technicians – ICT, telecommunications and electronics         More than $10,000,000 21 79     Yes No Increase Stay the same Never                                                         New Zealand Indonesia Pacific Islands     Implementing new or significantly improved operational processes 7 Barrier Barrier Neither a barrier nor an enabler Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Enabler Enabler Enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
307 Manufacturing – ICT equipment Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 90 10 4 40 Increase Yes                 Technicians – ICT, telecommunications and electronics         More than $10,000,000 81 3.1 7.4 8.5 Yes Yes Increase Stay the same Regularly   Other ICT and telecommunications equipment, parts and components           South East Asia     Middle East Eastern Europe and Russia Western Europe North America   South America     Asia EU North America New Zealand Middle East Asia EU North America New Zealand Middle East Developing new products and services 2 Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
309 Internet and data services (incl. data centre hosting, cloud services) Listed on ASX Interstate 10 to 19 years 250   1200 800 Increase Yes                             Company not currently experiencing skills as being in short supply More than $10,000,000 20 80     Yes Yes Increase Increase Never                                                                   Developing new products and services 10 Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
311 Telecommunications services Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 7 6     Stay the same Yes   ICT professionals           Technicians – ICT, telecommunications and electronics ICT trainers         $500,000 to $999,999       Yes Yes Stay the same Increase Never                                                                   Other 0 Enabler Neither a barrier nor an enabler Barrier Barrier Barrier   Major Enabler Enabler Enabler Barrier Major Enabler Barrier Barrier Enabler Not Applicable Not Applicable Not Applicable Barrier
313 Computer software consulting Privately owned (100% Australian) Interstate 5 to 9 years 22 8 190 5 Increase Yes                             Company not currently experiencing skills as being in short supply More than $10,000,000 15 80 5   Yes Yes Increase Stay the same Irregularly                     Other South East Asia                       Hong Kong         Hong Kong China       Customising/modifying existing products and services 1 Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Not Applicable Not Applicable Enabler Not Applicable Enabler Major Enabler Neither a barrier nor an enabler Major Enabler Barrier Neither a barrier nor an enabler Not Applicable Not Applicable Not Applicable
314 Computer hardware maintenance and consulting Listed on ASX Interstate 10 to 19 years 80 20 800   Increase Yes                             Company not currently experiencing skills as being in short supply More than $10,000,000 12 88     Yes Yes Increase Increase Never                                                                   Developing new products and services 1 Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Enabler Major Enabler Enabler Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Not Applicable Barrier Not Applicable Not Applicable
315 Manufacturing – ICT equipment Privately owned (100% Australian) Metropolitan Melbourne 5 to 9 years         Increase No                     ICT sales           $0 to $199,999 100       No No Increase Increase Irregularly                     Other South East Asia                       Japan China       USA China       Implementing new or significantly improved marketing methods 50 Barrier Barrier Not Applicable Major Barrier Barrier Barrier Not Applicable Not Applicable Not Applicable Neither a barrier nor an enabler Barrier Not Applicable Barrier Major Barrier Barrier Barrier Major Barrier Major Barrier
316 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 70       Stay the same No       Developer programmers Database and systems administrators                   $5,000,000 to $9,999,999 80 20     Yes No Stay the same Stay the same Irregularly     Computer software                           Africa           South Africa                   Implementing new or significantly improved operational processes 5 Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
317 Manufacturing – ICT equipment Listed on foreign exchange Interstate 20 or more years 6   300   Increase Yes                             Company not currently experiencing skills as being in short supply More than $10,000,000 1 6 83 10 Yes Yes Decrease Stay the same Regularly   Other ICT and telecommunications equipment, parts and components           South East Asia East Asia South Asia Middle East Eastern Europe and Russia Western Europe North America   South America Oceania and Pacific Islands USA EU Pakistan     USA EU Asia     Developing new products and services 10 Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Major Enabler Major Enabler Major Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
318 Manufacturing – ICT equipment Privately owned (50-100% foreign owned) Interstate 20 or more years 250 500 2250 10000 Stay the same Yes     ICT business analysts, systems analysts and programmers Developer programmers Database and systems administrators ICT security specialists ICT network and support professionals (e.g. computer network and systems engineers) Software engineers, testers and app programmers           More than $10,000,000 15 85     Yes Yes Stay the same Stay the same Never                                                                   Developing new products and services 1 Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier   Barrier Neither a barrier nor an enabler Enabler Enabler Enabler Neither a barrier nor an enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
319 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 1       Stay the same No                               Other $0 to $199,999 100       No No Increase Stay the same Never                                                                   Developing new products and services 50 Barrier Neither a barrier nor an enabler Barrier Barrier Major Barrier Major Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier
320 Computer software consulting Privately owned (100% Australian) Interstate 5 to 9 years 6 10 35   Increase Yes     ICT business analysts, systems analysts and programmers Database and systems administrators                   $5,000,000 to $9,999,999 35 65     Yes No Increase Increase Never                                                                   Customising/modifying existing products and services 5 Major Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Major Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
321 Telecommunications services Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 2       Stay the same Yes     ICT business analysts, systems analysts and programmers               Business management, human resources and other support functions $200,000 to $499,999 70 20   10 No Yes Increase Stay the same Irregularly                     Other           Western Europe North America                   USA France       Implementing new or significantly improved marketing methods 100 Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable
322 Wholesaling – ICT goods Listed on foreign exchange Overseas 10 to 19 years 145 10     Increase Yes   ICT professionals ICT business analysts, systems analysts and programmers Developer programmers ICT security specialists       ICT sales           More than $10,000,000 0.5 1.5 98   Yes No Increase Stay the same Never                                                                   Developing new products and services 0.5 Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Enabler Enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler
323 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 10 to 19 years 38 1     Increase Yes                               Other $5,000,000 to $9,999,999 80 20     No No Increase Increase Never                                                                   Developing new products and services 8 Barrier Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Major Enabler Major Enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Not Applicable Not Applicable
325 Software development and installation (incl. game, app and e-learning resource development) Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 32 1 1 31 Stay the same Yes                             Company not currently experiencing skills as being in short supply $5,000,000 to $9,999,999 40 55   5 Yes Yes Decrease Stay the same Regularly     Computer software Computer services             South East Asia                   Oceania and Pacific Islands Indonesia Malaysia China Hong Kong India Brunei China Indonesia Saudi Arabia Singapore Developing new products and services 25 Barrier Barrier Enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Major Enabler Major Enabler Enabler Enabler Enabler Neither a barrier nor an enabler Major Enabler Barrier Neither a barrier nor an enabler Major Barrier Enabler Enabler
326 Software development and installation (incl. game, app and e-learning resource development) Privately owned (50-100% foreign owned) Metropolitan Melbourne 20 or more years 155 5 100 150 Increase Yes     ICT business analysts, systems analysts and programmers   Software engineers, testers and app programmers           More than $10,000,000 30 70     Yes No Increase Stay the same Regularly     Computer software Computer services             South East Asia     Middle East   Western Europe                               Developing new products and services 35 Neither a barrier nor an enabler Barrier Barrier Major Enabler Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Barrier Neither a barrier nor an enabler Barrier Barrier Barrier Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler Neither a barrier nor an enabler
327 Manufacturing – ICT equipment Privately owned (100% Australian) Metropolitan Melbourne 20 or more years 7 2   16 Increase Yes ICT managers ICT professionals           Technicians – ICT, telecommunications and electronics         $1,000,000 to $4,999,999 50 30 10 10 Yes Yes Increase Stay the same Regularly Computer hardware Computer software               South East Asia     Middle East   Western Europe North America Central America and Caribbean South America Oceania and Pacific Islands USA China New Zealand Germany Saudi Arabia USA China UK Germany Canada Developing new products and services 10 Barrier Barrier Neither a barrier nor an enabler Barrier Major Barrier Enabler Enabler Enabler Major Enabler Enabler Neither a barrier nor an enabler Enabler Major Enabler Major Enabler Barrier Major Enabler Major Enabler

 

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